MFA-Duo - Troubleshooting Decision Tree

This document helps troubleshoot common problems with Duo MFA.

Please select your question regarding Duo below:
I forgot my Duo device. How can I log in?
- If you currently don't have access to your registered device or fob, you can request a temporary passcode to login. See MFA-Duo - Request a Temporary Passcode for instructions. If you expect to have an extended period without access to a device, you should also generate a list of backup codes. See MFA-Duo - Generating Backup Passcodes for Future Use for instructions.
I just got a new phone. How do I reactivate Duo?
- Follow instructions on MFA Duo – Reactivate Duo on a Mobile Device to activate a new device for Duo. If you are asked to enter a passcode at any point, you can generate a passcode using steps on MFA-Duo - Request a Temporary Passcode.
How do I set up Duo for the first time?
- What kind of device are you setting up?
- A smartphone or tablet.
  - You can set up Duo for the first time on a smartphone or tablet using steps on MFA-Duo - First Time Setup for Smartphone or Tablet.
- A token or fob.
  - You can set up Duo for the first time on a token or fob using steps on MFA-Duo - First Time Setup for Token/Fob.
How do I get a Duo passcode to log in?
- How many passcodes do you need?
- Just a one-time passcode for the day.
  - You can request a temporary bypass code to login with instructions on MFA-Duo - Request a Temporary Passcode
- I need more than one passcode for multiple days without my device.
  - If you expect to have an extended period without access to a device, you can generate a list of multiple backup codes. See MFA-Duo - Generating Backup Passcodes for Future Use for instructions.
- I need a fob to generate passcodes for long-term use.
  - Instructions for obtaining a Duo token or fob can be found on MFA-Duo - Token Procurement Process.
My Duo device is not receiving push notifications. How do I fix that?
- To troubleshoot push notifications on for your Duo app, please see MFA-Duo - I am not getting login/push notifications on my smartphone.
How do I manage my Duo devices?
- For steps on how to manage your Duo devices and settings, please see MFA-Duo - Managing Multi-factor Authentication Device Settings.
How do I request a Duo fob or token?
- Instructions for obtaining a Duo token or fob can be found on MFA-Duo - Token Procurement Process.

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