This document summarizes the accessibility and usability barriers identified during testing as well as how to get help.
Palo Alto Global Protect is a VPN software used by the University of Wisconsin–Madison.
Contact the DoIT Help Desk for general assistance or to report an accessibility or usability barrier.
For support provided by Palo Alto, see the Palo Alto Customer Support Portal
For more information about the WiscVPN and how to troubleshoot, visit the UW-Madison WiscVPN KnowledgeBase.
For more information about the functionality of Palo Alto Global Connect, visit the Palo Alto KnowledgeBase.
The following information is provided to help people with disabilities know what potential barriers may exist within Palo Alto Global Protect.
Some functionality is not reachable via keyboard navigation. Several input fields and buttons, including the “sign-in” button and the settings menu, are not reachable via keyboard navigation. In some instances, navigating via keyboard is impeded because the focus indicator doesn’t move to indicate what item is being selected. One instance of the missing focus indicator is with pop-up dialogue boxes.
Some font colors, links, and symbols within the app have low color contrast and may be difficult for some users to navigate and read if they have low vision or color blindness. One example of the issue of low color contrast is the “enter login credentials” text. Additionally, the “close/minimize/expand” functions are missing icons that would indicate to the user the function of these buttons.