UCCX 12.5 - My Statistics in Finesse

This document explains the My Statistics screen in Finesse
My Statistics provides data on your agent telephone line since midnight.

Calls Offered: Number of calls sent to your agents line
Calls Handled: Number of offered calls that you answered
Talk Time - Time talking to callers
Hold Time - Amount of time your callers were on hold.
Ready - Amount of time you were in the Ready State
Not Ready - Amount of time you were in the Not Ready State
After Call Work - Amount of time you were in the Wrap-Up State

Agent statistics screenshot

If you need further help, please contact the DoIT Help Desk for assistance.



Keywordscisco contact center express call center Finesse agent agents phone telephone stats report data info calls talk time hold ready not ready after work handle handled offered offer   Doc ID109876
OwnerELIZABETH C.GroupVoice Services
Created2021-03-24 14:24:41Updated2021-07-13 13:36:44
SitesDoIT Help Desk, Voice Services
Feedback  0   0