Eloqua - Solutions to common issues


  1. I uploaded my list of contacts (and even got a confirmation email), but they aren't showing. What's up?
  2. Uh oh. I sent an email and the Sender Email Address didn't end in @explore.wisc.edu. What now?
  3. When I open my sent campaign, it says there are a lot of "excludes" (not many people received the email). What does that mean? How do I fix it?
  4. I saved an email as a new file and changed to a new email group, but why didn't my footer change?
  5. While creating my email, I can't find the horizontal formatting bar. Where did it go?
  6. I'm in the Design Editor and can't make the horizontal line/text block/photo as wide as I want. How do I fix this?
  7. I exported contacts or ran a report, and I received an email with a link. But when I click on it, why am I asked to log in?




1. I uploaded my list of contacts (and even got a confirmation email), but they aren't showing. What's up?


2. Uh oh. I sent an email and the Sender Email Address didn't end in @explore.wisc.edu. What now?


3. When I open my sent campaign, it says there are a lot of "excludes" (not many people received the email). What does that mean? How do I fix it?


4. I saved an email as a new file and changed to a new email group, but why didn't my footer change?


5. While creating my email, I can't find the horizontal formatting bar. Where did it go?

6. I'm in the Design Editor and can't make the horizontal line/text block/photo as wide as I want. How do I fix this?

Please see this document, Eloqua - Inserting full-width content into an email.


7. I exported contacts or ran a report, and I received an email with a link. But when I click on it, why am I asked to log in?

When you download an exported list or report from Eloqua, it wants you to be logged in to our instance of Eloqua. Just as you need to be logged in to build an email, you also have to be logged in to download data. The easiest way to address this is open the report or list in Firefox.