If your sent campaign says you have a great deal of excluded contacts, here's how you find out more.
|Error occurred while sending email||Indicates an issue was encountered with the email itself; for example, you did not define the signature rule for an email containing a signature layout.||Open your email and fix any personalization or rule-based content that may be causing issues, such as dynamic content, field merges or signature rules. If you cannot figure it out, contact firstname.lastname@example.org and outline your issue.|
|Excluded from Email: Bounceback||Contact was marked as a hard bounceback at the time this campaign was activated.||The email address may be invalid.
If the contact is a UW email address, it may be a result of an Eloqua email being sent with a non explore.wisc.edu email address. If you sent an email from the wrong subdomain, please email email@example.com ASAP, so the process to fix it can begin immediately. A UW email address may be able to reset. If it's a non-UW address, it cannot be reset.
|Excluded from Email:
Distribution List or Brochure Resend
|The email has been sent to this contact previously.||Remember, Eloqua will not let you send the exact same email to the same contact twice.|
If you want to try to resend your message as a new email to a new segment of your excluded contacts, please see Eloqua - Resending an email to excluded contacts.
|Excluded from Email: Email Address Error||An invalid email address exists in the contact's contact record.||Correct the invalid email address.|
|Excluded from Email: Global Exclude||Contact appears on Eloqua's Global Exclude list. Contacts on this list are excluded from all segments across the entire system.||If this is a UW address, this is a mistake. Please contact firstname.lastname@example.org to have this fixed.|
|Excluded from Email: Unsubscribe||Contact has opted to unsubscribe from the Email Group specified for this campaign, or they are Globally Unsubscribed.||The contact has opted out of the email group you classified your email as. Subscription management is working as it should.
If this is your own address or a teammate's address, please contact email@example.com and ask to have your address reset. Make sure your email's settings are correct and you are test sending correctly to prevent this from happening again.