Microsoft 365 - Microsoft Teams – Clearing the Teams Client Cache

If you're experiencing issues with your Microsoft Teams client, clearing the cache may help.

Windows Desktop Client

Within Teams, click on your name/avatar - located at the top right of your Teams client.
Click Sign out.
Fully close Microsoft Teams and Outlook.
- Right click the Teams icon in your icon tray in the bottom right corner of your screen, then click Quit.
- In Outlook, select "File" menu and choose Exit.
While holding the Windows () key, press R to open Windows Run, then copy and paste the following into the box and click OK: "C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe" (without the quotes).
Delete all files and folders in the directory.
Relaunch Microsoft Teams. You may be prompted to sign back into Teams. Make sure to sign in with your netid@wisc.edu address/account.

Within Teams, click on your name/avatar - located at the top right of your Teams client.
Click Sign out.
Quit out of Teams - right-click the Microsoft Teams icon in the dock, then click Quit.
Open Finder, then click Go and select Go to Folder...
Copy and paste the following into the Go to Folder box, then click Go: "~/Library/Application Support/Microsoft" (without the quotes)
Right click the Teams folder, then click Move to Trash.
Using Spotlight Search (accessed by clicking the magnifying glass on the macOS menu bar), enter "Keychain" and select Keychain Access.
Within Keychain, search for "Microsoft Teams" to find the Microsoft Teams Identities Cache entry (there may be more than one). If record(s) exist, right (two finger) click each item and select the delete option, then close the Keychain Access app.
Relaunch Microsoft Teams. You may be prompted to sign back into Teams. Make sure to sign in with your netid@wisc.edu address/account.