Microsoft 365 - Microsoft Teams – Clearing the Teams Client Cache

If you're experiencing issues with your Microsoft Teams client, clearing the cache may help.


Windows Desktop Client

  1. Within Teams, click on your name/avatar - located at the top right of your Teams client.
  2. Click Sign out.
  3. Fully close Microsoft Teams and Outlook.
    • Right click the Teams icon in your icon tray in the bottom right corner of your screen, then click Quit.
    • In Outlook, select "File" menu and choose Exit.
  4. While holding the Windows (windows menu logo) key, press R to open Windows Run, then copy and paste the following into the box and click OK: "%appdata%\Microsoft" (without the quotes).
    windows run menu with command text
  5. Find the Teams folder, then right click it and select Delete.
  6. Relaunch Microsoft Teams. You may be prompted to sign back into Teams. Make sure to sign in with your netid@wisc.edu address/account.

Mac Desktop Client

  1. Within Teams, click on your name/avatar - located at the top right of your Teams client.
  2. Click Sign out.
  3. Quit out of Teams - right-click the Microsoft Teams icon in the dock, then click Quit.
  4. Open Finder, then click Go and select Go to Folder...
  5. Copy and paste the following into the Go to Folder box, then click Go: "~/Library/Application Support/Microsoft" (without the quotes)
    Go To Folder Path
  6. Right click the Teams folder, then click Move to Trash.
  7. Using Spotlight Search (accessed by clicking the magnifying glass on the macOS menu bar), enter "Keychain" and select Keychain Access.
    spotlight search icon
  8. Within Keychain, search for "Microsoft Teams" to find the Microsoft Teams Identities Cache entry (there may be more than one). If record(s) exist, right (two finger) click each item and select the delete option, then close the Keychain Access app.
    Keychain app with search result for microsoft teams
  9. Relaunch Microsoft Teams. You may be prompted to sign back into Teams. Make sure to sign in with your netid@wisc.edu address/account.


Keywordsmicrosoft ms office365 o365 m365 microsoft 365 office groups teams chat collaborate share files meetings activity workflow presence conversations dial-in channels chat stream record streaming video create teams browser windows mac os mobile devide firefox safari chrome restore deleted recover guest limits live meeting event public organizer producer attendee presenter audio conferencing breakout rooms issue problems hangs login error sign in out 80090030 troubleshooting reset clean   Doc ID110603
OwnerO365 S.GroupMicrosoft 365
Created2021-04-29 14:02:44Updated2023-11-06 09:05:41
SitesDoIT Help Desk, Microsoft 365
Feedback  1   0