1. In a web browser, navigate to
mfa.cae.wisc.edu and log in. You will need to verify your login with Duo, so please use one of the other methods listed above.
2. Click on "Manage Tokens and One-Time Codes"
3. At the bottom of the page, under Tokens, click "Resync" on the token that isn't working. If you have multiple tokens, you'll need to match the serial numbers.
4. You will now be taken to page asking for 3 codes. Use the token that isn't working to generate 3 new codes and put them into the blanks in the order they were generated
5. Press the Resync button. Your token should now be re-synced.
Please note, this will only resync for your CAE account. If you are using a token for your NetID Duo and it is out of sync, you can resync it by following these instructions:
https://kb.wisc.edu/86312