UW-Madison Box - Update Primary Email Address on Consumer Account

This document explains how to change the primary address on a consumer account.

  1. Log in to your consumer Box account. For more instructions on how to do this, go to UW-Madison Box - Access a Consumer Box Account .
  2. Click on the avatar in the top right corner (it will have your initials if you have not changed your profile picture).

    Arrow pointing to initials button

  3. Click Account Settings.

    Arrow pointing to "Account Settings" in dropdown menu

  4. Scroll down to Add a Collaborator or Link Personal Email.
  5. Click Link Personal Email.

    Arrow pointing to "Link Personal Email" button

  6. A box will appear asking if you're sure you want to share your account. Click Link Personal Email.

    Arrrow pointing to "Link Personal Email" button in pop-up window

  7. Type in the email address that you want to make the new primary email address. Click Save.

    >Arrows pointing to email textbox and "Save" button

  8. The email address will be grayed out until you verify it. You can verify it through the email that is sent to the address. 

    Grayed out email under "Linked Email Addresses"

  9. Once the account is verified, the address will no longer appear to be grayed out. There will be a Make Primary button next to the address. Click this.

    Arrow pointing to "Make Primary" button

  10. Type in your password and click Save.

    Pop-up window that requests the users password and an arrow pointing to the "Save" button

  11. This email will now be the new primary email address. To remove your UW-Madison address, click Remove.

  12. Arrow pointing to "Remove" button next to email that will be removed

  13. Click Okay in the box that pops up.

    Arrow pointing to the "Okay" button