CAE Duo - Getting a temporary Duo Code

How to get a temporary Duo code for your CAE account, in cases where your normal app/token/mobile device is lost or unavailable.

To get a temporary Duo code for your CAE account, you will need to Duo authorize with your NetID.  If you don't have access to your NetID Duo account either, you will need to get a temporary code for that as well.  To do so, please see here: https://kb.wisc.edu/87569

Please note: The temporary CAE specific Duo code that is generated can be used as many times as needed until expiration. Please ensure you safe guard the code as you would your regular duo device(s). You may also want to note the expiration date and time.  

1. Navigate to https://mfarecovery.cae.wisc.edu/

2. Log in with your NetID and Password.

3. You will now be prompted to Duo authorize for your NetID.  If you need a temporary code for your NetID, please see DoIT's documentation here: https://kb.wisc.edu/87569

NetID Duo
4. Once you've Duo authorized, you'll be taken to the page seen below.  Please fill out all 3 fields and click "Request a Temporary Code"

Request Code

5. If successful, on the next page there should now be a green box at the top of the screen, containing a 9-digit temporary code as well as the day & time that the code expires

Temporary Code