SIS (Win) - Crystal Reports Will Not Run

This document explains how to troubleshoot Windows 2000/XP computers that will not run Crystal Reports.

CAUTION: This document includes instructions for modifying the registry on your computer. Modifying the registry improperly can result in Windows becoming corrupted. You should only attempt these directions if you have your data backed up and are willing to risk creating additional problems. You should also back up the Windows registry (see Windows - Backing up the Registry) before attempting any changes. The DoIT Help Desk is not liable if you choose to attempt the fix described below.

Windows 9x/2000/XP/Vista

NOTE: Windows 95/98, Windows Me, Windows 2000, Windows XP, and Windows Vista are no longer supported by the Help Desk. We can only provide best effort support. If we are unable to resolve your Windows 9x/2000/XP/Vista issue, you may be able to find help in Microsoft's Knowledge Base.

These products are no longer actively supported by Microsoft. No further development will take place on these products and security updates are no longer issued. It is highly recommended that you upgrade to Windows 10, 8, or 7.

  1. Select START->RUN.
  2. Type REGEDIT.
  3. Click OK.
  4. Browse to this registry key:

    HKEY_CURRENT_USER\Software\ODBC\ODBC.INI\PeopleSoft PeopleTools

  5. Modify the DRIVER key - changing FS701 in the path to PSPROD.
  6. Close the Registry Editor.
  7. Reboot your system.

ALTERNATE FIX: If the user does not have SQLnet installed, often the DBBIN setting in the configuration manager is left blank during installation. This can cause Crystal to fail to initialize.

  1. Make sure they are logged off of the SIS client.
  2. Select Start->Programs->Peoplesoft Tools->Utilities->Configuration Manager.
  3. On the Process Scheduler tab, verify that there is a directory path in the DATABASE DRIVERS (DBBIN) field.
  4. If the field is blank, type in the path to your temp directory - for example C:\isistemp
    (See SIS TEMP Directory document).
  5. Logon to SIS and try the report again.

Keywords:sis Crystal Reports will not run windows 2000 xp 2000/xp   Doc ID:1149
Owner:Patrick Z.Group:DoIT Help Desk
Created:2001-12-16 19:00 CDTUpdated:2016-10-28 15:17 CDT
Sites:DoIT Help Desk
Feedback:  4   3