When viewing Customer Numbers in the Pre-Posting Allocation Tool, some customers may appear italicized and highlighted in red. This occurs when at least one invoice under that Customer Number has an error.
Customers who have at least one invoice with an error are italicized and highlighted in red as shown below. These errors include invalid splitting of cost and invalid funding strings.
Invalid splitting of funds
In the case shown below, the first invoice has a split where the sum of the amounts does not equal the invoice amount. This is indicated by the Funding Total amount being highlighted in red and italicized. Hovering over this value reveals the reason for the error.
To resolve this error, add a split to get rid of the difference as shown below.
Invalid funding strings
If the funding string specified is invalid, the Account, Fund, and Dept fields will be highlighted in red and italicized as shown below. Hovering over this value again reveals the reason for the error.
To resolve, drill into the row with the invalid funding, as shown below, and correct it.
See all Pre-Posting Allocation Tool documents in the Knowledge Base.