UW-Madison Profile - Frequently Asked Questions

UW-Madison Profile - FAQ

Acronym Key: 
HRS = Human Resources System

Why isn't my data displayed in UW-Madison Profile?

If you're a recent UW-Madison applicant, you will not see your identity data in Profile until you've enrolled. If you're not an applicant and don't see any data displayed, please contact the Help Desk

How do I change my Primary/Legal Name?

How do I update/change my Name in Use (Preferred Name)?

How do I update my Birthdate as displayed in my UW-Madison Profile?

How do I set my pronouns (for example she/her) within Canvas, Handshake, MyUHS, or Zoom?

Setting your pronouns in various sources.
Source How to change
Canvas How to edit in Canvas
Handshake Edit in Handshake
MyUHS Edit in MyUHS
Zoom Edit in Zoom

*If you manage or are building an application and have questions about pronouns or other person data, please contact IAM for assistance.

How do I update my phone number?

I am an employee and have my mobile phone set in HRS. Why doesn't it populate for me in my UW-Madison Profile?

  • This is a known issue. The Human Resources System (HRS) does not export cell phone information for employees to date. This is due to being unable to differentiate personal mobile phone information from work mobile phone information and out of respect for employee privacy around this data element. 

How do I update my official UW-Madison email address?

How do I update my Mailing Addresses?

How do I update my Emergency Contacts?

How do I change my NetID password?

This document provides a step-by-step walk-through of changing your NetID password. If you do not know your current NetID password and need to recover it please see: NetID Account Recovery (Password Reset)

How can I find more information about Duo Multi-Factor Authentication (MFA)?

Some common knowledge base articles for the UW-Madison community include: