Note: Customers are responsible for shipping and delivery costs. There are some exceptions:

• Your computer is with the software repair team and they have offered a laptop loan as part of the repair process.
• Other special circumstances as approved by the loaner and repair teams.  

Shipping computers to the DoIT Help Desk for service:

1. If you are packaging the computer yourself follow the guidelines found here: A Guide to Laptop Shipping. You can also take the computer to UPS, FedEx or another shipping company to have them package the computer properly.
2. The DoIT Help Desk highly encourages purchasing insurance with the shipping provider for the package to cover any loss or damage during the shipping process. DoIT will not cover any loss or damage due to shipment issues.
3. Ship the computer to the following address to ensure it arrives a the Help Desk:
   DoIT Repair
   1210 W. Dayton St 1150A
   Madison, WI, 53706
4. Email repair@doit.wisc.edu to let us know the computer has been shipped and any tracking information if available. We will email you once we have received the computer.
5. If you have any questions, please email us at repair@doit.wisc.edu

Note: The Help Desk can currently only offer in-person pickup after repair services are completed; at this time, we are unable to ship items back to the customer. 

1. If you are packaging the computer yourself follow the guidelines found here: A Guide to Laptop Shipping. For all other loaner items, follow recommended guidelines for those item(s). You can also take the computer to UPS, FedEx or another shipping company to have them package the computer properly. Please remember to ship back all components of the loaner including bag, power adapter, and any other accessories included.
2. The DoIT Help Desk highly encourages purchasing insurance with the shipping provider for the package to cover any loss or damage during the shipping process. If the item is damaged or lost in transit, you will be responsible for either a repair or replacement of the item.
3. Ship the computer to the following address to ensure it arrives a the Help Desk:
   ATTN: DoIT Walk In Help Desk/DoIT Repair
   1210 W. Dayton St 1150A
   Madison, WI, 53706
4. Email clp@doit.wisc.edu and CC repair@doit.wisc.edu to let us know the item(s) have been shipped and any tracking information if available. We will email you once we have received the computer.
5. If you have any questions, please the DoIT Computer Lending Program.