|NOTE: These products are not supported by the Help Desk. This document is provided for self help purposes only. Please contact the manufacturer or system developer for help.|
When an iPod will not turn on, is frozen, or is otherwise not working correctly, there are some steps which can be taken which may help to resolve the problem.
The Five Rs
Apple has identified five things which can be done to help with the more common iPod problems users may encounter. These steps are called the "Five Rs" and on most iPods consist of:
The exact steps vary depending on the model of iPod that is having problems. Apple provides an iPod Troubleshooting Assistant which provides detailed directions for running through these steps for all of the iPod models.
Checking warranty status on iPod
Your iPod may be covered under warranty. To check whether the iPod is under warranty, you will first need to find the serial number of the iPod. Directions for finding the serial number are available from Apple:
Once you have the serial number, you can check the warranty status using Apple's Online Service Assistant. If the iPod is under warranty, you may have additional service options available from Apple.