LTG Knowledge Base (KB) Search Tips

To find a knowledge base (KB) article, enter one or more keywords into the "Search the KB..." box at the top of the page, separating each word with a space. Then, click "Search" or press Enter / Return.

General Information

  • Use descriptive and specific keywords, make sure they are correctly spelled, and avoid unnecessary punctuation. If you are looking for an exact match, try using a phrase and enclose the phrase in quotation marks.
  • If searching using a single word yields too many unrelated topics, try adding another word or two. You may also use the drop-down menu to limit your search to one specific topic.
  • If you want to exclude documents that contain a certain keyword, you can focus your search by putting a minus sign ("-") in front of that word.
    • For example, email -outlook will find email documents that are not related to Outlook.
  • NOTE: The basic search functionality is set to only search titles and keywords. Full text search and other options are available as options after the initial search has been completed.

Advanced Search

  • If a standard search doesn't help you find what you are looking for, try the additional options at the top of the search results page.
  • The extra search options allow you to further tailor your query parameters to your needs through various different search modes and sort functions.

Search Types Dropdown

Sorting Options Dropdown

  • The KB Administrators at DoIT are working to incorporate all Advanced Search capabilities into a new search model that will be better than the old Advanced Search Options (still pictured below). LTG is working to incorporate additional options based on user feedback.

Old Advanced Search

  • Possible changes include the following items that use to be allowed:
    • Using the old advanced search you can use the drop down menu where "All words" is located and change it to "Any words", which will locate any articles that have those specific words in the order you type them. 
      • For example, if you are looking for an article about admin passwords but the search returns too many articles, you can search "admin password" in the advanced search under "All words" and only articles that have the exact phrase "admin password" in the title will appear.
    • The old advanced search also let you search with more specific parameters like "Fulltext search", "Keywords search only", etc. 
    • There were also other filters such as how recently the article was written, and how the found articles are sorted.