DoIT Jira and Confluence Service Change - Timeline and Roles & Responsibilities

This project will utilize a phased communication approach. We will start communications in April 2023 and will be in contact with all groups by May 2023. We’ll periodically share broader updates and announcements with internal and adjacent IT staff.

High-level timeline of the retirement plans

  • April 1, 2023 – No new projects or spaces will created. No new features or additional plugins will be added. 

  • April-May 2023 – Service change announcements and all active Jira project and Confluence space owners will be contacted

  • Every 90 days reminders, additional resources, and lunch and learns will be provided 

  • December 13, 2024 – All users migrate to alternatives 

  • January 31, 2025 – Full retirement of the Jira and Confluence services

 


Roles and Responsibilities

User and service team responsibilities

Task

Project or Space Owners/Team

Shared Tools

Alternative Service Provider

Provide the timeline, consults, and resources for migrating

X

Exports and imports of data into an alternative service

X

X

X

Static copies of projects or spaces

X

X

Archive or close projects and spaces

X

Migrations off the Jira or Confluence service

X

X

Verify how Jira and Confluence are used by a group and end-users

X

Confirm your team’s migration goals and plan

X

Request trial accounts and select options to test

X

X

If needed, work with your division or School’s purchasing department on procurement. Allow time to work through the procurement process (e.g. 3 months)

X

Complete a needs analysis and testing

X

X

Discuss importing content vs. starting over

X

X

X

Complete the migration and ensure the team's needs are met

X

Suggested Timeline

The suggested timeline and actions will help users prioritize change and ensure a smooth transition. The Shared Tools team will work with users throughout this process.

Detailed timeline

Date

Service Changes

Users should:

Shared Tools Team will:

Spring 2022-Spring 2023

As of 02/01/2022, Atlassian will only provide security bug fixes for critical vulnerabilities

No new features or additional plugins will be added to the on-premise DoIT Jira and Confluence instances

Continue normal use

Refine the list of supported options and alternative products

Begin outreach to beta testers and specific project and space owners


Extend the existing on-premise licenses as far as possible

March-June 2023



As of 04/01/2023, no new Jira projects or Confluence spaces will be created

All new use cases will require alternative solutions



Meet with Your Teams

Discuss your project management, knowledge management, and website needs

Review use cases for Jira and Confluence

Plan for changes to existing integrations with Jira and Confluence spaces

Attend lunch and learns

Complete communication plans and resources

Start targeted outreach to all active Jira project and Confluence space owners

As needed, provide consults, help with exports/imports, and archive data

Host office hours and lunch and learns

July-September  2023

Review Migration Options & Alternatives

Determine what options or alternatives your teams would like to try 

Select preferred options to test

If needed, work with the Shared Tools team to select alternatives

Attend lunch and learns

Send out reminders to users

As needed, provide consults, help with exports/imports, and archive data

Host office hours and lunch and learns

October-December 2023

Set Goals & Begin Testing

Review the timeline and set goals for your migration. Discuss how this affects other priorities

Reach out to the Shared Tools team to confirm a timeline for your migration

Start testing migrations or new products

Discuss any export, import, or archive needs with the Shared Tools team

Attend lunch and learns

Send out reminders to users

As needed, provide consults, help with exports/imports, and archive data

Host office hours and lunch and learns

January-March 2024

As of January 2024, switch to data center licensing

Select Products & Start to Migrate

Confirm how to migrate content, explore new features, and if needed, start the procurement process

Attend lunch and learns

Reach out to the vendor to verify no additional extensions are available

Update the timeline as needed

Provide updates to users

Host office hours and lunch and learns

April-December 2024

Verify, Archive, and Transition

Start using the new platforms and verify all your use cases are covered. 

By 12/15/24, complete migrations. If needed, archive previous projects and spaces for reference

If more time is needed, contact the Shared Tools team

Send out reminders to users

As needed, provide consults, help with exports/imports, and archive data

Host office hours

January 2025

As of 01/31/2025, the on-premise DoIT Jira and Confluence services will be discontinued





Send out final notification to users

Decommission the service

Host office hours



Keywords:
timeline, jira, confluence, wiki, retirement, service change, cloud, data center, server, Atlassian, DoIT, shared tools 
Doc ID:
127126
Owned by:
Teresa A. in Shared Tools
Created:
2023-04-06
Updated:
2023-11-28
Sites:
DoIT Help Desk, Shared Tools