As a member of the UW-Madison community (anyone with an @wisc.edu email address), you can redeem a free 1Password Families membership to protect your personal credentials and share access securely with your family. This benefit ensures your personal life is as secure as your university-related data.

The free Families account is separate from your UW-Madison University account, and you do not need a University account to redeem it. Many users will have both accounts, using their University account for UW-Madison-related items and their Families account for personal passwords. If you’re unsure which account is right for you, check out 1Password - University vs Families Accounts.

The steps provided below vary based upon whether or not you already have a University account.

How to Redeem Your Free Families Membership

Steps to Redeem without a University account

1. Navigate to 1password.com/promo.

2. Enter the company token: J62DQ5E6EJFPC

3. Enter your @wisc.edu email address.

4. Click Redeem 1Password Account.

5. Look for an email from 1Password with next steps.

Important Note:
Since the UW-Madison 1Password instance is unique, users may use the same email address for both their University and Families accounts. However, using different email addresses is recommended for better organization.

Key Details

• Your Families membership remains active for 4 years and is renewable.

• If you leave UW-Madison, you can add a payment method to continue using your Families account.

Steps to Redeem with an Active University account

1. Sign in to your University account at uw-madison.1password.com.

2. Click your name in the top right corner and select My Profile.

3. Under the “Claim your free family account” section, click Redeem Now.

4. Choose one of the following options:

   • Sign up for a new Families account:

     • Use your personal email address to create the account.

   • Apply to an existing Families account:

     • Log in to your family account and click Apply.

     • If you sign in to an individual account, you will be prompted to convert it to a family account.

Key Details

• Your Families membership remains active as long as it’s linked to your UW-Madison University account.

• If you leave UW-Madison, you can add a payment method to continue using your Families account.

FAQs

Can the university access my Families account?

No, your Families account is private. UW-Madison administrators can only see whether you’ve redeemed the free Families membership.

What happens if I leave UW-Madison?

If you redeemed your Families account using the voucher code:

• Your Families account will remain active for 4 years from the activation date.
• Upon expiration, you’ll have 14 days to add a payment method or export your data.
• After 14 days, your Families account enters a read-only frozen state, but your data remains safe.

If you redeemed your Families account through your University account:

• Your University account will be suspended, unlinking your Families account.
• You’ll have 14 days to add a payment method or export your data.
• After 14 days, your Families account enters a read-only frozen state, but your data remains safe.

What if I already have a personal 1Password account?

You can link your existing personal account and enjoy the free membership while part of UW-Madison’s 1Password Enterprise account.

If I need help with my Families account, where should I go?

• Visit the 1Password customer support knowledge base.
• Contact 1Password Support for direct assistance.

Will I get a refund if I already paid for a Families account?

Yes, a prorated credit will be applied to your Families account when you linked to a University account.

Getting Help

Troubleshooting Tips

• Linking Accounts in Different Regions:

  • If your Families account is in a different region, click Sign in to another account at the bottom of the linking page and choose the correct region.

• In-App Purchases:

  • If you subscribed via an in-app purchase on Apple or Android and encounter issues redeeming your free membership, contact 1Password Support for help.

• Frozen Accounts:

  • Ensure your family account is listed under My Profile in your University account. If it becomes frozen after leaving UW-Madison, add a payment method to continue using the account.