This FAQ applies to the Adobe Cumulative Licensing Program (CLP) products that were sold to UW and WTCS departments on the WISC and Tech Store catalog sites. Adobe CLP software is no available through the DoIT Tech Store or WISC; this document exists to answer questions about previouly-purchased software. Please see https://kb.wisc.edu/35407 for info on the UW's Adobe Enterprise Term License Agreement, through which most Adobe software is available for no additional charge.
Where can I see license agreement details?
Should I register an Adobe CLP product?
When you install Creative Suite v6 products, you will be required to sign in with an Adobe ID and register the software within 7 days of installation. IT administrators can use the Adobe Application Manager Enterprise Edition 3.0 to create deployment packages for CS6 that do not require activation.
Other (non-CS6) products are already registered under the CLP for UW System and Wisconsin Technical College System.
How is the Adobe contract different from the Microsoft campus agreement?
Adobe's CLP is a volume licensing program, not a site license. Departments must purchase licenses for each installation.
I just bought a new Adobe license, and I didn't get an installation key. How am I supposed to install the software?
When you purchase just a license, you should use the installation media and key from the initial order on which you did purchase media. If you don't have access to those, please send an email with your order number to email@example.com.
How do I obtain the installation key for a No Charge Upgrade sent to me directly from Adobe?
You are eligible for a no charge upgrade if you owned maintenance for your licenses when a new version was announced. Adobe will email instructions to all users with current maintenance describing how to get copies of the installation media and installation keys.
If you do not receive an email from Adobe within 4-6 weeks of a new version announcement, please send an email to firstname.lastname@example.org with as much information about your original order as possible (i.e., product purchased, date of purchase, order #, name of individual who placed the order, your institution) along with your contact information.
What do all those Adobe terms mean (maintenance, concurrent maintenance, uplift, upgrade, etc.)?
Please refer to this doc for a description of the kinds of items offered under the Adobe CLP:
How is technical support handled for Adobe products?
The campus help desks currently supporting Adobe products will continue their traditional support models. For those campuses not supporting Adobe products, Adobe offers a searchable knowledgebase, technical guides, user forums, and "Adobe Support Exchange" at their "Customer First Support" web page at: https://helpx.adobe.com/support.html.
How Do I Claim a No-Charge Upgrade from the Adobe Licensing Site?
No-charge upgrades are available to customers who:
- Own maintenance on an upgraded product
- Purchase a license during Adobe's post-announcement upgrade window (the time after the upgrade announcement during which the new version is not yet available).
The first time you purchase Adobe licenses, Adobe sends you an email with a login and password to access the Adobe Licensing Site site. You'll need that information to claim any future no-charge upgrades to which you're entitled, so be sure to save it.
If you're eligible for a no-charge upgrade, when your product is upgraded, Adobe will send you a second email containing a Coupon Code and instructions on how to use it. If you do not claim the upgrade within 90 days of receiving the Coupon Code, you can no longer get the free media (although you're still eligible for the upgrade).
If you encounter problems claiming the upgrade, call Adobe customer service at 1-800-443-8158.
If, after calling Adobe customer service, you are still unable to get your upgrade, please email email@example.com for assistance.
Where can I learn how to use Adobe applications?