WiscMail / WiscMail Plus / WiscCal - Terms of Service

By using the WiscMail / WiscMail Plus / WiscCal service you are agreeing to be bound by the following Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this service.

WiscMail & WiscCal only
NOTE: This document is only applicable to WiscMail / WiscCal . If your account has been migrated to Office 365, please search the Office 365 KnowledgeBase for help. More information about the transition to Office 365 is available here.

Terms of Service

Can I use my WiscMail/WiscMail Plus account for personal use?

You are allowed De Minimis use of UW-Madison IT resources as defined in UW-Madison’s Appropriate Use Policy (https://www.cio.wisc.edu/policies/responsible-use-information-technology-policy/). Be aware, however that personal communications sent and received on University systems or equipment are subject to employer inspection in the event the University has a legitimate purpose for doing so. Examples of a legitimate need include, but are not limited to: 1) responding to a public records request, 2) conducting a disciplinary investigation, or 3) investigating a work-related complaint from a third party.


  • WiscMail Eligibility: http://www.cio.wisc.edu/NetIDEligibility.pdf

  • WiscMail Plus Eligibility:

    Any department at UW is eligible for WiscMail Plus. Students and individual faculty or staff members are not eligible. For information, please see here.

    Creation of a unique domain requires departments to maintain 10 or more WiscMail Plus accounts.

    IMPORTANT: The requester must have an active NetID and an active WiscMail account. The requester should have a valid UDDS, DoIT Billing number, and should represent a department or group that is directly affiliated with the business of the UW-Madison. Groups that are unsure of their eligibility for departmental status should check with the WiscMail Administrators for clarification before applying.


Each account on the WiscMail system is given unlimited space to store email messages on the server. View the quota page for more information: WiscMail / WiscMail Plus - Quota FAQ

Junk Mail and Trash Retention

All messages in the "Junk Mail" and "Trash" folders will be automatically deleted after 15 days of age. This is a data-to-date comparison.

IMPORTANT: Do not use the "Junk Mail" or "Trash" folders for retaining your mail. If you want to save your email, use the information provided under the filtering and manage your IMAP folders area.

Virus Scanning

WiscMail will virus scan all inbound and outbound mail.
  • All detected viruses will be removed and replaced with a warning message.
  • Inbound mail containing a virus will also be flagged as Spam.
  • We discard the majority of virus messages which are known "spammy" variants.

Unsolicited Bulk Email (Spam)

WiscMail will spam scan all inbound mail and rate it from 1-8.
  • Mailboxes with filtering active will read this spam score and act according to the wishes of the owner, usually filing the spam into the Junk Mail folder.
  • Mailbox owners may further customize their filtering preferences to block or allow certain domains or addresses.
  • Users of off-campus ISPs such as Charter or SBC may occasionally inherit an IP number that was previously used by a spammer and is currently on an industry RBL (Realtime Block List). We do not use RBLs to block mail, but this can skew spam scan ratings. If you think your routine mail is being rated as spam, contact the Help Desk for assistance.
  • An attempt will be made to exempt messages from spam scanning if they are sent by authenticated users and/or campus origin. However, because this information can be easily forged, we will err on the side of caution if the sender/origin cannot be determined beyond a reasonable doubt.
  • Legitimate mail, especially mass mailings, may be interpreted as spam because of content or formatting. If your messages are being mislabeled as spam, contact the Help Desk for assistance.
  • If you wish to report messages as spam or not-spam but do not require DoIT support, then you may forward the full source of the messages to our automated system. Forward misclassified spam messages to is-spam@doit.wisc.edu. Forward misclassified legitimate messages to not-spam@doit.wisc.edu.
  • Spam Scan & Rate Exceptions: None

Forward Policy

Some non-UW email providers to which mail is forwarded can categorize some forwarded mail as bulk mail or spam. As a result, placing a forward means timely and proper delivery cannot be guaranteed as final delivery to the destination mailbox is not within our control.

High volumes of forwarded bulk mail can lead some external email providers to block the successful delivery of all UW mail into their systems. To prevent such unexpected mail stoppages from effecting the entire University population we reserve the right to exclude messages identified as highly likely to be bulk mail from the allowable forwarded mail. Obvious bulk mail, defined as email receiving a spam score of 7 out of 7 stars, is currently not being forwarded to the following email providers:

  • gmail.com
  • hotmail.com
  • yahoo.com
  • aol.com
  • comcast.com
  • msn.com
  • sbcglobal.net
  • charter.net
  • excite.com

For more information on bulk mail, see the spam section:  Unsolicited Bulk Email (Spam).


In an effort to mitigate the negative effects of compromised accounts, WiscMail also imposes the following limits on all mail received from authenticated WiscMail and WiscMail Plus users.

  • 40,000 emails per hour.
  • 50,000 emails per day.
  • 1000 emails per hour for mail addressed outside of  'Campus'.
  • 50 emails per hour for mail that is detected as spam.
For more information about how WiscMail limits outbound mail see: http://kb.wisc.edu/wiscmail/page.php?id=3998#authspam
DoIT's WiscList and Mass Email services are recommended for those wishing to send mass mailings as they can bypass most of the throttling that WiscMail imposes. For more information see:

Obtaining Multiple Addresses

The campus WiscMail email system provides one address for each individual. If you want an additional, specialized address (such as myname@departmentname.wisc.edu or myservicename@mydepartment.wisc.edu) have your department set up a WiscMail Plus account. WiscMail Plus enables your department to add, remove and modify addresses within the domain you request. For details see the WiscMail Plus site: http://www.doit.wisc.edu/services/wiscmail-plus/.

Application/Programmatic Use

WiscMail is intended only for use by individuals for the sending and receiving of electronic communications. Integration of any WiscMail function into an application or any other programmatic function for use other than individual access to email services is strictly prohibited. Restricted uses include but are not limited to:
  • authentication services
  • smtp relay for web based forms
  • smtp relay for email gateway applications
  • smtp host for applications requiring a relay for notification function
  • smtp relay for sending "Collateral Spam" (messages that are automatically sent to forged addresses from incoming messages,) including, but not limited to:
    • Challenge/Response spam filtering
    • Virus or Spam failure notices
    • "Out of Office" notifications

WiscMail Administration reserves the right to expressly prohibit such activity when identified. Advance communication will be attempted to those in violation of the above and a transition timeline can be established where warranted. Questions you may have about your particular situation should be directed to WiscMail Administration via the DoIT Help Desk.

Mail Standards

WiscMail and WiscMail Plus attempt to follow email protocol standards as closely as possible.

When a WiscMail Plus domain is activated, the following accounts are automatically created within the domain per RFC requirements and recommendations:

Is an administrative account that is forwarded to wiscmail-postmaster@doit.wisc.edu.
Is used for reporting possible email abuse. It is forwarded to abuse@wisc.edu.

Keywords:wiscmail plus wisccal policy policies terms of service conditions use password requirements eligibility quota junk mail trash retention appropriate use virus unsolicited bulk mail email spam forwards throttling obtaining multiple addresses application programmatic use forwarding gmail   Doc ID:15039
Owner:Ara M.Group:WiscMail
Created:2010-09-01 18:00 CSTUpdated:2015-05-12 10:20 CST
Sites:DoIT Help Desk, DoIT Staff, WiscCal, WiscMail
Feedback:  20   6