WiscWeb CMS - SmartTree and Server Manager are Disabled

This document describes an issue WiscWeb CMS users may experience when trying to access SmartTree or ServerManager.

Some uers may login and find the SmartTree and Server Manager menu items to be disabled in WiscWeb CMS.

SmartTree and Server Manager Disabled

There are two reasons this might happen.

  • You are not using Internet Explorer. Although Firefox, Chrome, and Safari can be used for general editing (e.g. SmartEdit, Tasks, Asset Manager), only Internet Explorer can be used when performing administrative tasks like SmartTree and Server Manager.
  • If you are using Internet Explorer it may be that Compatibility View is not enabled. For the latest versions of Internet Explorer Compatibility VIew must be enabled, otherwise you may see a single item in the SmartTree view with no option to expand the tree to see additional areas. Please see WiscWeb CMS - Using Internet Explorer 10 and 11 in Compatibility Mode.

Keywords:Smart Tree Server Manager disabled menu item greyed out administrative missing options wisc web wiscweb internet explorer chrome firefox safari browser   Doc ID:15186
Owner:Matthew G.Group:WiscWeb CMS
Created:2010-10-03 19:00 CDTUpdated:2014-12-02 12:34 CDT
Sites:DoIT Help Desk, WiscWeb CMS
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