KB User's Guide - Documents Tab- Identifying Broken Hyperlinks on your KB documents
The KB allows you to quickly and easily identify hyperlinks on your KB documents that have been updated and subsequently broken since document activation. This document will show you how to identify broken links in your KB document.
Checking for Broken Links in a specific KB document
When you are viewing a document from within the KB Admin tools, locate the document summary table at the bottom of the document. Click on the Check for Broken Links button on the lower right corner.
Clicking on this button will either yield a "No broken links found" message or will list the Broken links in red.
Checking Multiple KB documents
From the Documents tab, go to the Broken Links link near the bottom of the left navigation bar.
This link will lead you to the Broken Links screen. Here you may add document ID number(s) of KB documents for which you would like to check links. The document Status defaults to documents which are Active + In Review + In Progress. You may also check documents which have the distinct status of either Active or In Review or In Progress by clicking on the drop down arrow on the right of the button. After making your selection, click on the Check for Broken Links button.
A table with the document ID number(s) will appear showing the Document Title and the broken link URL and link text. You may save/ export this information as a *.csv, if you wish.
Please note that only full / absolute path hyperlinks which start with http:// or https:// embedded in documents owned by your group space are validated. Documents not owned by your group space are ignored. Validating links that point to external locations can take up significant time, the behind the scenes link checker will only process up to 10 documents at a time. If more than 10 valid document IDs are entered, a button to process the next 10 (or less) documents will be available until all documents are validated.