D2L - Clicking audio file produces blank content window (UW-Madison)


UW-Madison is adopting Canvas as the single, centrally supported learning management system, and discontinuing support for Desire2Learn (D2L) and Moodle. Access to D2L and Moodle will permanently end June 1, 2018. For information about retaining materials from D2L or Moodle, please refer to this document.

If an audio file is not appearing properly within the Content tool, the user can attempt to open the content in a new window or with a different browser.

The following steps are suggested when clicking on an audio file in D2L produces only a blank window:

1. Open Content in New Window

D2L allows any content item, including audio files, to be opened in a new browser window. Here's how:
  • Click the content item
  • Click the Open Content in a new window width= button

2. Ensure that required plugins are enabled

Some browsers may require the activation of a plugin (eg: QuickTime).

3. Open Content in New Browser

Because of the variety of browser configurations, it often is quickest to try to access the content using a different browser. See Learn@UW - Recommended Software and Browsers .

See Also:

Keywords:learn@uw learnuw d2l desire2learn mp3 sound known issue workaround   Doc ID:15419
Owner:Learn@UW Madison .Group:Learn@UW Madison
Created:2010-10-27 19:00 CDTUpdated:2017-12-01 12:20 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Learn@UW Madison
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