D2L - Clicking audio file produces blank content window (UW-Madison)

If an audio file is not appearing properly within the Content tool, the user can attempt to open the content in a new window or with a different browser.

The following steps are suggested when clicking on an audio file in D2L produces only a blank window:

1. Open Content in New Window

D2L allows any content item, including audio files, to be opened in a new browser window. Here's how:
  • Click the content item
  • Click the Open Content in a new window width= button

2. Ensure that required plugins are enabled

Some browsers may require the activation of a plugin (eg: QuickTime).

3. Open Content in New Browser

Because of the variety of browser configurations, it often is quickest to try to access the content using a different browser. See Learn@UW - Recommended Software and Browsers .

See Also:

Keywords:learn@uw learnuw d2l desire2learn mp3 sound known issue workaround   Doc ID:15419
Owner:Learn@UW Madison .Group:Learn@UW Madison
Created:2010-10-27 19:00 CDTUpdated:2017-03-16 13:02 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Learn@UW Madison
Feedback:  0   0