A summary of the process and time frame for software requests on CAE workstations
- CAE will decide the upgrade plan and timing for each piece of needed software. Upgrades will not be done once the semester is underway, and are not likely as soon as a new version is available.
- If there is any need for license purchase, upgrade, or modification, this is done next. This can take from 3 days to 2 weeks, depending on the needs and the specific vendor. If the new purchase requires a contract, approval and signature can add 2 to 3 weeks. If the purchase requires a requisition, this adds at least 3 weeks.
- Any license purchases or changes are completed, the license is updated on the server (if needed). This can take 1-3 days.
- After all license issues are resolved and the license is working correctly on the server, CAE begins work on deployment to lab workstations. This takes a minimum of 2 weeks, depending on the time of year and the complexity of the application and install process.
- Once all this is completed, all instructors who requested the software will be contacted and asked to test the software. There's no formal testing process from CAE. We ask that you make sure that the software performs correctly for student assignments.
- After we hear that the software package has been tested and passed, it is moved out of the Untested folder in the file menu to its alphabetical place.