Types of Data Jacks in Univ. Housing & What To Do If They're Bad
If you suspect your red jack is bad, do the following:
This documents details the steps that should be taken when connecting though ResNet if you suspect a bad data jack.
Starting in August of 2015: All rooms in the Lakeshore Area Residence Halls (expect Dejope and Leopold) now have one active data jack (the other data jack in the room is permanently disabled)
Starting in August of 2016: All rooms in the Southeast Area Residence Hall now have one active data jack (the other data jack in the room is permanently disabled).
- Make sure you're using an RJ-45 data cable and not a phone cable. (An ethernet data cable is about 1.5 times the size of a phone cable and should have eight gold connectors on each end.)
- Verify that the data cable is plugged into the RED jack on the wall.
Figure 4a: University Residence HallsFigure 4b: University Apartments
Figure 4c: DeJope Residence Hall (Ethernet Jacks are Orange)
- Find a laptop (or other computer) that works on Resnet.
- Power it off and plug it into the questionable red jack with a known good data cable.
- Boot up the computer and see if it works on the network.
- If the laptop doesn't work in your red jack, but does work in others, contact the Help Desk (264-4357) with the serial number on the red jack.