Types of Data Jacks in Univ. Housing & What To Do If They're Bad

This documents details the steps that should be taken when connecting though ResNet if you suspect a bad data jack.

If you suspect your red jack is bad, do the following:

Starting in August of 2015: All rooms in the Lakeshore Area Residence Halls (expect Dejope and Leopold) now have one active data jack (the other data jack in the room is permanently disabled)
Starting in August of 2016: All rooms in the Southeast Area Residence Hall now have one active data jack (the other data jack in the room is permanently disabled).   
  1. Make sure you're using an RJ-45 data cable and not a phone cable. (An ethernet data cable is about 1.5 times the size of a phone cable and should have eight gold connectors on each end.)
  2. Verify that the data cable is plugged into the RED jack on the wall.
    residence_hall.png livingroom_eagle_heights.pngbedroom_eagle_heights.png
    Figure 4a: University Residence Halls
    Figure 4b: University Apartments
    DeJope Jack

    Figure 4c: DeJope Residence Hall (Ethernet Jacks are Orange)

  3. Find a laptop (or other computer) that works on Resnet.
  4. Power it off and plug it into the questionable red jack with a known good data cable.
  5. Boot up the computer and see if it works on the network.
  6. If the laptop doesn't work in your red jack, but does work in others, contact the Help Desk (264-4357) with the serial number on the red jack.

Keywords:ResNet Bad data wall jacks cables rj-45 rj 45 rj45 ethernet wired connections phone colors comparison troubleshooting testing, types type University Apartments Residence Halls Dorms jack   Doc ID:1647
Owner:Mike C.Group:UW Housing
Created:2002-08-06 19:00 CDTUpdated:2016-04-04 16:09 CDT
Sites:DoIT Help Desk, DoIT Tech Store, UW Housing
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