UW Digital ID - Requesting and Retrieving your Personal Digital Certificate

This document outlines the process of requesting and retrieving your personal digital certificate.

  1. Go to https://uwdigitalid.wisconsin.edu/ in your web browser and log in by selecting your campus and entering your institutional login credentials.
    If you experience problems logging into this page please refer to the following: http://kb.wisc.edu/page.php?id=13942
  2. Click Request a Digital ID from the menu on the left side of the screen or click the Request a Digital ID link at the bottom of the page.
  3. Click "Personal Digital Certificate" under "I know which Digital ID I Need."
  4. Verify that your name and email address is accurate. Your email address must end in .edu or .org. Click "Continue."
  5. In the dialog box that opens, click "Yes" to submit the request.
  6. You will receive a confirmation message and a confirmation email with instructions for getting your identity verified.
  7. To verify your identity, you must present two forms of identification to an LRA, one from each category below:
    • UW Affiliation:UW ID Card, UW Health Card, HR Verification Form, Notary Public
    • Government-issued ID:State-issued Photo ID, US Military Card, Passport
    You can find your LRA in the email confirmation or referring to this KB article: https://kb.wisc.edu/uwdid/page.php?id=34509
  8. Once you verify your identity, an LRA or UW Digital ID administrator will review and approve the request.
  9. Once the request is approved, you will receive an email with a download code within 24 hours. If you have not received a download code within 24 hours, contact UW Digital ID Administration at uwdigitalid@doit.wisc.edu to request assistance.
  10. Follow the instructions in the email to download your certificate.
  11. Within 24 hours of you downloading the certificate, you will receive an email stating that you've completed the certificate request.

If you had trouble downloading the certificate, or if you encountered an error when downloading the certificate, please contact UW Digital ID Administration to reset your certificate request at uwdigitalid@doit.wisc.edu.

See Also:

Keywords:UW Digital ID Request Requesting personal digital certificate pki retrieve download   Doc ID:17383
Owner:Steven T.Group:UW Digital ID
Created:2011-03-21 19:00 CDTUpdated:2016-09-14 13:45 CDT
Sites:Access Management Services, DoIT Help Desk, DoIT Tech Store, UW Digital ID
Feedback:  11   9