UW-Madison G Suite - Conflicting Accounts FAQ
This document describes the process users will need to go through if they have a personal Google Apps account using their @wisc.edu email address.
What is Happening?A conflicting account exists if a user created a personal Google Account with the same email address as a UW-Madison G Suite account. Conflicting accounts most commonly occur if a user logged into one of Google's services with their @wisc.edu e-mail address before UW-Madison offered Google Apps as an enterprise service.
Example: Bucky Badger created a personal account for Google Docs using "firstname.lastname@example.org" before UW-Madison offered Google Apps to campus. When UW-Madison turned on Google Apps for campus, a second, conflicting account was created for "email@example.com".
How Can It Be Fixed?If a conflicting account exists, the next time the account is accessed a prompt will appear with the following options:
- Create a new personal Gmail account to hold this data (recommended)
- Link the account to a 3rd party email account (Yahoo, Hotmail, etc)
- Sign in with a temporary username Google provides (e.g. firstname.lastname@example.org)