Voice Mail (Centrex) - Wrong Name or Name Change Needed

This document explains how to change the name associated with your voice mail account.

Voice Mail Name Change

Requests for changes to the name associated with the a mail box must be made in writing due to privacy regulations. Contact DoIT Voice Services at voice.services@doit.wisc.edu. Voice Services will do their best to get back to you as soon as possible. Actual response time will vary based on current workload.

Please provide the following information in the email:

  • Voice mail phone number.
  • New name to be associated with the account and user email address.
  • Old name associated with the account (if known).
  • Do you have the voice mail security code for the account?
If you have the voice mail security code, Voice Services will change the name on the voice mailbox. You will receive an email confirmation when this has been done.

If you do not have the voice mail security code, the voice mailbox will be deleted and rebuilt in your name at no charge. The temporary security code and set-up instructions will be sent via email to the user.

To change the name of on a Cisco VoIP voicemail, please see Cisco VoIP Request Forms

"How can I change a name associated with a telephone number or calling card?"

Telephone Activity Reports - Appearance of Names on Your Telephone Activity Report

See Also:

Keywords:voice mail voicemail enabled change name mailbox greeting incorrect married marriage vm security code pin new user changing password avst   Doc ID:17998
Owner:ELIZABETH C.Group:Voice Services
Created:2011-04-12 18:00 CSTUpdated:2018-04-16 07:18 CST
Sites:DoIT Help Desk, Voice Services
Feedback:  6   5