Voice Mail (Centrex) - Security Code Reset

This document explains how to change the security code on a voice mailbox.

Resetting Your Voice Mail Security Code

Method 1 -- Changing your security code via the telephone:

  1. At the main menu, press 4 for PhoneManager.
  2. For Personal Options, press 1.
  3. To change your security code, press 4.
  4. When prompted, press the digits in sequence, followed by the # key.

    note: The security code can be any number of digits 4 or greater and less than 15. Six digits is strongly recommended.

  5. To confirm your new security code, enter it again, followed by the # key. You have successfully changed your security code.

Method 2 -- Changing your security code via the Web PhoneManager

  1. Log into http://voicemail.doit.wisc.edu
  2. Click on the Personal Settings link on the left side of the page
  3. Click on the Security Code tab
  4. Enter your current code, then enter the new code and confirm it.

    note: Your security code must be a minimum of 4 digits long, but we suggest at least a 6 digit security code.


Resetting a Forgotten Voice Mail Security Code or Locked Account

Method 1 -- Resetting your voice mail security code via the Web PhoneManager

  1. Go to https://voicemail.doit.wisc.edu
  2. Click on Forgot Security Code?
  3. Enter your 7 digit mailbox number or your email address and click OK

    note: If you see "The Security Code Reset Instructions e-mail could not be sent." please contact the DoIT Help Desk. It is possible that you may not have an email address on file.

Method # 2 -- Requesting a voice mail security code reset via telephone

  1. Call 264-4357 and select option 2
  2. You may be asked to provide the following information:
    • Voice mail phone number
    • Name associated with the account
    • Date of birth
  3. If the mailbox is in your name, the Help Desk agents (Pick 2) should be able to reset your security code and/or unlock your account.
  4. If the mailbox is in someone else's name (you "inherited" it), your authorized agent will need to email a request to get the the name updated.

    You can identify your authorized agent on the Authorized User Lookup site.

    Your authorized agent should:

    1. e-mail a request to update the voice mail box ownership to: voice.services@doit.wisc.edu
    2. the request should include:
      • voice mail box number (phone number)
      • funding string
      • your name
      • email address
    3. For a new user, Voice Services will rebuild the account and email you the set-up instructions including a temporary security code. If you currently have access to the voice mailbox, the name will be changed and the voice mail box profile updated.


See Also:

Keywords:Voice Mail security code vmail voicemail vm Changing reset change forgot lost enabled Account Lock Out pin resetting services password avst locked lockout   Doc ID:17999
Owner:ELIZABETH C.Group:Voice Services
Created:2011-04-12 18:00 CSTUpdated:2018-01-22 13:55 CST
Sites:DoIT Help Desk, Voice Services
Feedback:  18   9