Voice Mail (Centrex) - Transferring a Caller (or a Fax if enabled) to Voice Mail

Calls can be manually transferred directly to an individual voice mailbox without ringing the phone. If you get a fax call you can either follow these instructions or hang up, fax machines are usually setup to try again a few moments later.

Transferring a Call (or a Fax if enabled)

With the caller on the line, press flash or switch-hook or transfer button.

  1. Dial 5-6600.
  2. When the voice mail system answers, enter the 7 digit mailbox number.
  3. You should hear the beginning of the greeting for that mailbox.
  4. If you are using an ISDN phone, press TRANSFER again or
  5. Quickly hang up, so the caller hears as much of the greeting as possible.

NOTE: You are allowed 3 attempts at entering a valid voice mailbox number before the system disconnects.

Much of campus has moved to Cisco VoIP. Please do not transfer to a mailbox unless you know that the other user is still on Centrex.

Keywords:Voice Mail executive call coverage vmail vm telephone octel forwarding transferring caller voicemail manual manually transfer without ringing phone AVST   Doc ID:18002
Owner:ELIZABETH C.Group:Voice Services
Created:2011-04-12 18:00 CSTUpdated:2018-05-01 10:01 CST
Sites:DoIT Help Desk, Voice Services
Feedback:  6   2