UW Digital ID - Known Issues
This document details known issues and possible workarounds regarding UW Digital ID.
Installation & Setup Issues
Verify Proper Installation of your Digital Certificate. (Click to show/hide)
Verify proper Installation of your Digital Certificate. UW Digital ID (Win) - Verifying Proper Installation of Your Digital Certificate
Trouble Downloading Digital Certificate using Internet Explorer 8. (Click to show/hide)
Internet Explorer 8 includes a filter that helps protect against Cross Site Scripting (XSS) attacks. It uses heuristics to detect such attacks and sanitizes injected scripts. This filter can also impact legitimate applications, such as the application which enables the download of your University of Wisconsin-Madison digital certificate. In order to enable the one time download of your digital certificate in Internet Explorer 8, we suggest that you temporarily disable the Cross Site Scripting (XSS) filter before you download your digital certificate, and then enable the XSS filter immediately after you complete your digital certificate download. More information can be found here: UW Digital ID (Win) - Problems Downloading Certificate via Internet Explorer 8
I do not see the "Start a Personal Request button" when I visit the https://uwdigitalid.wisconsin.edu. (Click to show/hide)
UW faculty and staff are only authorized to have one personal digital certificate. If you have already requested a personal digital certificate you will see in green text "REQUEST COMPLETED (UW DIGITAL ID IS ACTIVE". If you need an additonal email address added to your current certificate please contact email@example.com. Another option is to request a role certificate.
Signing & Encryption Issues
Cannot Sign MS Office Documents in Mac . (Click to show/hide)
Apple and Microsoft do not support signing MS Office documents for Macintosh.
"Microsoft Outlook cannot sign or encrypt this message because there are no certificates which can be used to send from the e-mail address '
'. Either get a new digital ID to use with this account, or use the Accounts button to send the message using an account that you have certificates for."(Click to show/hide)
By default, Outlook 2007 & 2010 when you reply to or forward a signed or encrypted email Outlook automatically tries to sign or encrypt the reply or forward. For a workaround or more information can be found here: UW Digital ID (Win) - Outlook 2010 & 2013 When you reply to or forward a signed or encrypted email Outlook automatically tries to sign or encrypt the reply or forward.
WiscList - Invalidated Signature. (Click to show/hide)
When a message has been digitally signed the list configured footer is left off of the message even if the list has been configured to always include one.
When digitally signing a reply or forward where the original message was not digitally signed and the list makes use of footers with mail merge tags the digital signature can sometimes be invalidated. Testing indicates the behavior is reproducible when the footer from the original message finds its way into the body of the reply or forward. This can happen when the original is broken into pieces for the purpose of addressing certain sections of the original individually.
If your list is going to be receiving heavy traffic with PKI attachments, we suggest that you create a custom footer to override ListManager's default. This can be done by composing a footer at Utilities > List Settings > E-mail Submitted Content > Footer.