Voice Mail - Recording Greetings from the Web PhoneManager

You can record and review your Recorded Name as well as your Standard, Busy and Out-of-Office Greeting from the Web PhoneManager

You can access the Web Phone Manager at https://voicemail.doit.wisc.edu

Note:  NetID Authentication is required.
Note:  When you click Record or Play, the voice mail system will call the number you have listed under the Web PhoneManager Settings

Recordings Tab

This tab allows you to record and review your Name/Greeting Recordings . This table is used to select the greeting you want to record or review. The blue icon indicates which greeting is active. Click here for a short tutorial on how to record your greetings.

9_Geetings_Recordings.gif

Note:  If you select the "Enable Out-of-Office Greeting,"  this turn on the Out-of-Office Greeting and callers will not be allowed to leave a message.

Recording your Name

  1. In the Mailbox Name group, click Recorded Name. This will open the following window
  2. 10_Record_Name.gif
  3. Click the Red Record Button.
    • NOTE: The voice mail system will call the number you have listed under the Web PhoneManager Settings.  When you answer the phone you should hear a very quick beep.
  4. Record your message, and click Stop Button.  Then, you can review the message and re-record it if you're not satisfied with it.
  5. To save your recording, click OK.

Recording your Standard and Busy Greetings

The following is an example of a standard greeting:
"Hello. You have reached first and last name at <department> for University of Wisconsin - Madison. I am away from my desk at the moment; I will return it as soon as I can."
The following is an example of a busy greeting:
Hello. You have reached first and last name. I am on another call at the moment; I will return your call as soon as I can."
To record greeting:

  1. Click Personal Settings on the main menu, and then click the Recordings tab.
  2. Click the greeting type you want to record in the language group in which you want to record your greeting. This will bring up the following window.

  3. 11_Record_Standard_Greeting.gif
  4. Click the Red Record Button
    • NOTE: The voice mail system will call the number you have listed under the Web PhoneManager Settings.  When you answer the phone you should hear a very quick beep.
  5. Record your message, and click Stop Button.  Then, you can review the message and re-record it if you're not satisfied with it.
  6. To save your recording, click OK.

Recording and Setting your Out-of-Office Greeting

If you will be out of the office for an extended amount of time, record an out-of-office greeting. This is a temporary greeting that you can set to indicate that you are away from the office for an extended amount of time. Whenever you log on, the telephony server asks whether the greeting should be removed or left in place to let your callers know that you are out. You might also let them know when you will return and they cannot leave a message. While this greeting is active, it plays back in place of your standard personal greeting. When you turn this type of greeting off, your callers will hear your standard personal greeting again.

The following is an example of an Out-of-Office greeting:
"Hello. You have reached <enter name>. I am currently on <leave/vacation> and will return to the office on <date>. You will not be allowed to leave a message.  If you need assistance, please contact <contact information>"
To record and set an out-of-office greeting:

  1. Click Personal Settings on the main menu, and then click the Recordings tab.
  2. Click Out-of-Office Greeting in the language group in which you want to record your greeting. This will open the following window:

  3. 12_Record_OOO.gif
  4. Click the Red Record Button
    • NOTE: The voice mail system will call the number you have listed under the Web PhoneManager Settings.  When you answer the phone you should hear a very quick beep.
  5. Record your message, and click Stop Button.  Then, you can review the message and re-record it if you're not satisfied with it.
  6. To save your recording, click OK.



Keywords:AVST web phonemanager phone manager voice mail callxpress unified messaging setup   Doc ID:18361
Owner:ELIZABETH C.Group:Voice Services
Created:2011-04-28 19:00 CDTUpdated:2015-09-23 11:56 CDT
Sites:Voice Services
Feedback:  2   1