Symantec Endpoint Protection (Mac) - Running a Full Virus Scan

Campus licenses for Symantec Endpoint Protection expire on June 24, 2020 for Students and July 31, 2020 for Faculty and Staff. You can learn more about the license expiration and recommended antivirus solutions at Campus Symantec License Expiration - Summer 2020.

This document describes how to run a full virus scan with Symantec Endpoint Protection (version 12).

Running a Full Scan

  1. Click the Symantec QuickMenu in the upper-right corner by the clock. The icon is a yellow circle with a check mark.

  2. Hover over Symantec Endpoint Protection, and select Open Symantec Endpoint Protection.

  3. Click LiveUpdate Now to install updates.

  4. After clicking the LiveUpdate button, LiveUpdate will run and update your virus definitions file. Once the LiveUpdate screen disappears, your definitions will be up to date, and you can run a scan.

  5. To start a full scan, click the Scan dropdown menu, and select Run Full Scan.

  6. Symantec will automatically scan all attached drives. It will prompt you if any threats are found.

  7. Note: When running a full scan, some files may be returned with the status "Not fully scanned. Did not have Permission to open the file." This is normal behavior, as Symantec does not have permission to scan files owned by root. Because these are root files, it is highly unlikely that they will be infected by a virus or malware, therefore, you can safely ignore these errors.

    If you find an infection that you are unsure about, contact the DoIT Help Desk at (608)264-HELP for assistance.