SSL/TLS Certificate Support
This document outlines the channels of support if they are having issues with SSL certificates.
Support Limitations:
The UW Madison SSL server certificate services does not directly support end-user local systems, for their generation of CSRs, installing certs, etc. on said systems/ We provide the means to obtain/deliver the certificates with Incommon. NOTE: Those who use Let’s Encrypt can self-service and automate SSL/TLS Server Certificates - Let's Encrypt Certificate Automation
Support Options:
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Call the DoIT Help Desk (4-HELP)
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Contact servercertificates@doit.wisc.edu
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For unusual cases, we will likely refer you to Sectigo directly for support, see the following instructions:
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Web Support: Search the Incommon Knowledgebase and Forum archives before submitting a support ticket.
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Email Support (Available 24x7): Create a support ticket directly with Sectigo. Once Sectigo receives the email, an auto responder will reply with the corresponding ticket number.
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Telephone Support (Monday through Friday, 4 AM to 8 PM Eastern): Dial 1 (888) 256-2608, Select the relevant option (ex: Option 3 is technical support).
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