- Frequently Asked Questions is an online software training service that is currently made available to current UW-Madison students, faculty and staff. This document outlines some of the more frequently asked questions.

Who can access here at UW-Madison?

Current students, faculty, and staff are able to access using their NetID via MyUW or by visiting

For information about accessing using your NetID, see the following KB article: - Accessing online training via your NetID .

How can I access on my iOS or Android device? has released apps for iOS and Android devices, which you can use to more easily access content. For directions on configuring the apps so that you can access using your NetID, visit this article: - Accessing online training via your NetID

View the app for iOS devices in the iTunes/App Store.

View the app for Android devices in the Google Play Store.

How can I access on my Windows Phone, WebOS, or Blackberry smartphone/tablet?

Currently, only offers apps for the iOS and Android mobile platforms. Users with Windows Phone, WebOS, or Blackberry devices will need to access via MyUW as described here: - Accessing online training via your NetID

For the latest information on supported mobile devices, visit

I'm having trouble after logging into What should I do?

The DoIT Help Desk supports logging into via MyUW and via iOS or Android devices. We can also assist with basic issues using the service. If we are unable to resolve the issue, we can forward your case on to our UW-Madison administrators for further assistance.

Why don't I see the module when I log into MyUW?

You may need to try manually adding the module. This can be done by searching for the module at the top of the screen and clicking the "Add to home" button located under the module in the search results.

What do I need to run

The system requirements for are available at

What type of membership does UW-Madison have with

Our agreement with currently offers a Premium membership for students, faculty and staff of UW-Madison. This means users can access exercise files associated with course videos as well as download course videos to mobile devices for offline playback. Emeritus staff are not eligible for Lynda. training online self-help courses videos tutorials software adobe apple microsoft expertise   Doc ID:21673
Owner:Pete V.Group:DoIT Help Desk
Created:2011-12-09 16:18 CDTUpdated:2017-06-13 14:27 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Systems & Network Control Center
Feedback:  1   3