UW Digital ID (Win) - Outlook 2007 & 2010 An error occurred in the underlying security system.

In this scenario, the following error message will be displayed.

"Microsoft Outlook : An error occurred in the underlying security system.  The keyset is not defined."
"Microsoft Outlook : Can't open this item - your digital ID name cannot be found by the underlying security system."

The above error message occurs if there is not a digital certificate available for the sender or recipient on your workstation.

Outlook cannnot send a signed or encrypted or in some instances view an S/MIME message.

As a workaround, you can use the following instructions to manage certificates for Outlook 2007 and 2010.

  1. Open a digitally signed message from the recipient.
  2. Right-click on the name in the "From:" box and choose "Add to Outlook Contacts"
  3. The contacts window will open next click on the "Save & Close" button in the upper-left corner.
  4. Verify this setting in Outlook:UW Digital ID (Win) - Outlook 2007, 2010, and 2013 - Messages Display as Encrypted when they are only Signed



Keywords:PKI Digital Certificate Outlook 2007 2010 UW Digital ID error occurred underlying security system keyset not defined Your Digital ID name cannot be found by the underlying security system   Doc ID:23507
Owner:Steven T.Group:Digital ID
Created:2012-03-29 13:43 CDTUpdated:2012-12-14 10:42 CDT
Sites:Access Management Services, Digital ID, DoIT Help Desk, DoIT Tech Store
Feedback:  13   40