Learn@UW - Login Procedures for UW-Eau Claire

This login procedure for UW-Eau Claire faculty and students is as follows:

A user may have a Campus account or a Special Internal account. Most instructors and students have Campus accounts. Special Internal accounts are created within the D2L Learning Environment and are typically used for guests and test accounts. The following rules apply only to Campus accounts:

Username

The username is their regular UW-Eau Claire username, which they use for logging into their campus accounts, e.g., their email. The "normal" username consists of the first 6 characters of the user's last name followed by the first and middle initials.

Example: Chris Jo Johnson's username would likely be "johnsocj".

If the normal scheme for a person's username is already being used, an alternative username is assigned. The UW-Eau Claire community person's email address can be verified at http://phonebook.uwec.edu/.

Usernames are created manually for some users; in these cases, the FirstName.LastName format is used. UWEC Help Desk staff will notify UWEC D2L administrators when questions or problems occur for users when logging in with manually-assigned usernames. Passwords are assigned for manually-created accounts and emailed to users.

Password

The password is their regular UW-Eau Claire password. If their current UW-Eau Claire password (the one used to log in at their office or the general access labs and to check Webmail) is still

uwec? followed by their 'pin' number

that is what should be used to log into Learn@UW. 

Note: uwec must be in lower case.

If they have changed their UW-Eau Claire password, they should now use that password for logging into Learn@UW.  

Exceptions:

The only exceptions – and there are very few of them – are usernames for test students or visitors from off campus.

Logon URLs

The logon page for UWEC is http://www.uwec.edu/d2l/ .

  • If you have a Campus account, press the "Campus Account" button.
  • If you have a Special Internal account, press the "Non-Campus Account" button.

Troubleshooting Steps for UW-Eau Claire Login Problems

  1. Refer to Learn@UW - General Troubleshooting Steps for Login Problems.

  2. Verify the username.

  3. If the user can't remember his/her password, they can access https://users.uwec.edu/resetpassword/reset and complete the web form to reset their password.

  4. If the user is still unable to log in or reset the password, he/she can call the Help Desk at 715-836-5711 or email helpdesk@uwec.edu.

  5. If the username is in the format of  FirstName.LastName, this means that the username/password were most likely manually created.  Please have the caller contact the Help Desk at 715-836-5711 or email https://myusername.uwec.edu/intro.htm for assistance.

  6. Ask the user when he/she officially registered for the course. There may be a time delay between when they register and when the course is listed on their Learn@UW page.




Keywords:brightspace Learn@UW learnuw Login D2L Desire2Learn UW UW-Eau Claire authorization failed incorrect username password   Doc ID:23907
Owner:Joan W.Group:Learn@UW Utility
Created:2012-04-19 11:51 CDTUpdated:2016-09-26 20:15 CDT
Sites:DoIT Help Desk, Learn@UW Utility
Feedback:  0   0