UW Digital ID (Mac) - Outlook 2011 An error occurred in the underlying security system & add a sender's certificate to the Address Book

PKI can be used with Outlook 2011 to send secure, digitally encrypted email. This document outlines the steps to add a sender's certificate to the Address Book.

If there is no digital certificate available for the sender or recipient on your workstation, Outlook cannnot send a signed or encrypted or in some instances view an S/MIME message.

In this scenario, the following error message may be displayed.

"Microsoft Outlook : An error occurred in the underlying security system.  The keyset is not defined."
"Microsoft Outlook : Can't open this item - your digital ID name cannot be found by the underlying security system."

As a workaround, you can use the following instructions to manage certificates for Outlook 2011.

  1. Open a digitally signed message from the recipient.
  2. In the Info Bar at the top of the message, click the "Details" button, and then click "Add Encryption Certificate to Contacts".
    The certificate is stored with your contact entry for this sender. If you do not already have this person saved as a contact, Outlook automatically creates a contact entry.

In addition, verify the "Send digitally signed messages as clear text"setting is enabled.

Choose "Preferences..." in the Outlook menu bar
Preferences.gif

Choose "Accounts"
Accounts.gif

Click the "Advanced..." button
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Click the "Security" Tab
And verify the "Send digitally signed messages as clear text"setting is enabled.

final-settings.gif

See Also:




Keywords:PKI Digital Certificate Outlook 2011 UW Digital ID add sender's certificate to the Address Book error occurred underlying security system keyset not defined Your Digital ID name cannot be found by the underlying security system   Doc ID:24530
Owner:Steven T.Group:Digital ID
Created:2012-05-31 12:40 CDTUpdated:2012-12-14 10:42 CDT
Sites:Access Management Services, Digital ID, DoIT Help Desk, DoIT Tech Store
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