Issues with network connectivity can severely disrupt a web conferencing session. Blackboard provides resources that may help users troubleshoot network connectivity issues.
To troubleshoot connectivity issues in Blackboard Collaborate Original, users should access the following article from Blackboard's support portal (Behind the Blackboard): Web Conferencing - Troubleshooting Connection Issues.
To troubleshoot connectivity issues in Blackboard Collaborate Ultra, users can start by reviewing the troubleshooting information available in the following article, also from Behind the Blackboard: Network Connection Status.
If the troubleshooting steps provided by Blackboard do not resolve your issues, please contact your local Help Desk for further assistance.