remote assistance windows 7

Using remote assistance windows 7

Group Policy Settings


I've set it up as a group policy that affects the Law Computers AD container.  Some instructions I found online:

Under Computer Configuration --> Administrative Templates --> System --> Remote Assistance, enable the policy “Offer Remote Assistance" and select Allow Helpers to remotely control the computer and add up the requesting username on it.

Enabled the other policy: Solicited Remote Assistance as well.

 

Meanwhile, make firewall exception for DCOM port (port 135) and the Raserver.exe program for a test; as a detailed procedure, you may refer to the following link to do it:

 

http://support.microsoft.com/kb/954386


The firewall exceptions are contained in the firewall altiris GPO.

How to screen share a domain computer

Go to the "start" menu, type in remote assistance

ScreenShot2012-07-23at1.57.32PM.png

Select the "Help someone who has invited you"

ScreenShot2012-07-23at1.57.43PM.png

Click the "Advanced connection for help desk" option

ScreenShot2012-07-23at1.57.53PM.png

Type in the IP address or Name of the machine

ScreenShot2012-07-23at1.58.15PM.png

What you'll see... is the next picture after that there are the two picts for what the user sees.  NOTE:  The user has to accept the invite, you can't remote assist a computer that doesn't have someone present to OK the connection.



ScreenShot2012-07-23at1.58.32PM.png


The invitation the user sees:

ScreenShot2012-07-23at1.58.42PM.png

What the user sees after the invitation has been accepted:

ScreenShot2012-07-23at1.58.56PM.png




Keywords:how to access remote computer screen share   Doc ID:25250
Owner:Eric G.Group:Law School
Created:2012-07-23 13:04 CSTUpdated:2012-07-23 13:19 CST
Sites:Law School
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