remote assistance windows 7

Using remote assistance windows 7

Group Policy Settings

I've set it up as a group policy that affects the Law Computers AD container.  Some instructions I found online:

Under Computer Configuration --> Administrative Templates --> System --> Remote Assistance, enable the policy “Offer Remote Assistance" and select Allow Helpers to remotely control the computer and add up the requesting username on it.

Enabled the other policy: Solicited Remote Assistance as well.


Meanwhile, make firewall exception for DCOM port (port 135) and the Raserver.exe program for a test; as a detailed procedure, you may refer to the following link to do it:

The firewall exceptions are contained in the firewall altiris GPO.

How to screen share a domain computer

Go to the "start" menu, type in remote assistance


Select the "Help someone who has invited you"


Click the "Advanced connection for help desk" option


Type in the IP address or Name of the machine


What you'll see... is the next picture after that there are the two picts for what the user sees.  NOTE:  The user has to accept the invite, you can't remote assist a computer that doesn't have someone present to OK the connection.


The invitation the user sees:


What the user sees after the invitation has been accepted:


Keywords:how to access remote computer screen share   Doc ID:25250
Owner:Eric G.Group:Law School
Created:2012-07-23 14:04 CDTUpdated:2012-07-23 14:19 CDT
Sites:Law School
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