Bucky Backup Enterprise/Lite/Archive - Terms of Use

This document describes the terms of service for DoIT's Bucky Backup Enterprise/Lite/Archive services which offer a managed backup service to UW-Madison faculty, staff and departments.

Terms of Use

  1. Responsible Use
    1. Individuals using this service are required to:
      1. Follow the “Responsible Use of University of Wisconsin-Madison Information Technology Resources” policy located at http://cio.wisc.edu/policies-responsibleuse.aspx
      2. Protect the privacy and confidentiality of student, patient, employee and other institutional information, as required for example by FERPA (privacy of student information) described at http://registrar.wisc.edu/ferpa_overview.htm, and HIPAA (privacy of patient information) described at http://hipaa.wisc.edu/
      3. Understand the guidelines for storing and using Restricted Data as defined at http://www.cio.wisc.edu/security-initiatives-restricted.aspx
  2. Service Use

    Note: Bucky Backup Enterprise, Lite and Archive are available only to UW-Madison faculty, staff and departments. 

    1. Bucky Backup Administrators will:
      1. Provide customers with high-quality management of their data
      2. Maintain backup servers and software
      3. Backup data according to management class selected by customer
      4. Monitor activity logs to determine if backups completed and email notifications if backups fail
      5. Acquire and manage storage resources and performance.
      6. Tabulate bills and issue them monthly
      7. Provide a website for customers to check bills, data storage and backups information
    2. Responsibilities of Bucky Backup Enterprise, Lite, or Archive Customers:
      1. Responsible for managing data which includes knowing what’s backed up and how much is stored (versions, amount and length of retention)
      2. Responsible for TSM client install (unless requested from DoIT), client settings, and ensuring scheduler is running and files are backed up (reviewing TSM client logs)
      3. Responding to email notifications regarding failed backups and taking action if needed
      4. Reporting problems that require attention from Bucky Backup Administration
      5. Notifying Bucky Backup Administrators when there are changes in contact information, billing, node information, schedules and management classes by going to https://buckybackup.doit.wisc.edu/buckyadmin/change-cancel.php
      6. Responding to requests from Bucky Backup Administrators to update TSM clients, change settings, or other requests
  3. Service Cancellation Policy:
    1. Bucky Backup Enterprise, Lite, or Archive Customers
      1. Customer will be allowed to terminate storage billing at any point simply by filling out and submitting a Change/Cancel form.  Removal requests may take a several days to process depending on the amount of data stored and the number of requests in the queue (requests are generally processed in the order they are received)
      2. Billing will cease when all of the following conditions are met:
        1. DoIT has been provided with a Change/Cancel form
        2. Customer data has been removed from Bucky Backup prior to then end of the billing period
    2. DoIT
      1. In the event that DoIT determines the backup is being used inappropriately and/or impacting other customers or DoIT's ability to manage the backup systems, DoIT has the right to terminate service by providing 7 days notice to the customer contact
      2. Billing will cease when all customer storage has been removed from Bucky Backup



Keywords:Bucky Backup enterprise lite archive product use services responsibility responsible overview information node password change adsm tivoli description tsm windows mac linux new user questions support doit back up backup customer restricted data cancel   Doc ID:25397
Owner:Kevin K.Group:Systems Engineering
Created:2012-08-01 16:11 CDTUpdated:2014-03-20 09:34 CDT
Sites:DoIT Help Desk, Systems Engineering
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