Office 365 (Outlook 2013 | 2010 for Windows) - Configure Outlook 2013 or Outlook 2010

Important: By February 2017, Microsoft will no longer push any updates to Office 2013 suite of applications. Please see the following document for further details: Office 365 - Microsoft Office 2013 path to retirement.

This document explains how to connect to the Office 365 service.

Note: If you are experiencing connectivity issues with your Outlook client, we recommend that you try using the Outlook Connectivity tool provided here.

Important: Make sure Outlook is updated to the most current release/patch before proceeding.

Configure Outlook 2013/2010 for Office 365

Microsoft Outlook for Windows uses profiles to manage your accounts within Outlook.

  1. You have three options on configuring your Outlook profile:
    Option 1: First time user of Outlook (no existing profile).
    Launch Outlook to start the account creation wizard. Proceed to step 2.
    Option 2: Create a new profile.
    Make sure Outlook is not running.
    1. Go to Start | Control Panel | Mail.
    2. Click Show Profiles.
    3. Click Add.
    4. Enter "Office 365" within 'Profile Name' field and click OK to start the account creation wizard.
    5. Proceed to step 2.
    Option 3: Add your account to an existing profile.
    Make sure Outlook is not running.
    1. Go to Start | Control Panel | Mail.
    2. Click Show Profiles.
    3. Select the profile you want to add your account to and Click Properties.
    4. Click E-mail Accounts....
    5. On the "Account Settings" screen, make sure the 'E-mail' tab is selected and click New....
    6. Proceed to step 2.
  2. On the Auto Account Setup window, enter the following for each field:

    Note: If the "Add Account" screen appears and it already includes your name and email address, just click on the Next button and go to the next step. The reason your account information is auto-filled is because you are signed into your Active Directory (AD) profile on the computer. If you want to modify any of the values or want to configure a different account, click into the "Manual setup or additional server types" and then click back into the "E-mail Account". This will activate both fields for entry.

    • Your Name: Enter your name as you'd like it to appear
    • Email Address: - Enter the primary address of your Office 365 account which will take one of the following forms: netid@wisc.edu or first.lastname@wisc.edu or name@domain.wisc.edu
    • Password/Retype Password: Enter the password for your account
    Add account setup screen
  3. Click Next.
  4. Outlook will now attempt to connect, search for, log into your account.
  5. After a few moments it will be locate the appropriate configuration settings for your account. You will then be presented with the Windows Security or UW-Madison's Login screen:

    Windows security account configuration popup

    windows security account configuration popup

    The username field will automatically be populated with the email address you entered in step 2. This is not necessarily the address that should be used as the username. There are two types of accounts in Office 365 that determine the username that should be used.

    • Username
      • For NetID Account (e.g. bbadger@wisc.edu), enter:
        • netid@wisc.edu (bbadger@wisc.edu)
      • For Service Account (buckingham.badger@doit.wisc.edu) enter:
        • name_domain@wisc.edu (buckingham.badger_doit@wisc.edu)
          For multi-level domains, name@domain1.domain2.wisc.edu, use the following format: name_domain1.domain2@wisc.edu.
    • Password: Enter the password associated with the account you entered above.

      Note: Service Accounts require a password - If you do not know the password of the service account you are configuring, contact your domain administrator.


    • Place a check mark within "Remember my credentials" checkbox.
    • Click OK
    • If prompted a second time, enter the same credentials as the previous step and click OK.

    UW-Madison's Login screen

    Login window

    • NetID
      • For NetID Account (e.g. bbadger@wisc.edu), enter:
        • bbadger
      • For Service Account (buckingham.badger@doit.wisc.edu) enter:
        • buckingham.badger_doit
          For multi-level domains, name@domain1.domain2.wisc.edu, use the following format: name_domain1.domain2.
    • Password: Enter the password associated with the account you entered above.

      Note: Service Accounts require a password - If you do not know the password of the service account you are configuring, contact your domain administrator.


    • Click Login
  6. If all settings are correct, you will see the screen below. Your account is ready for use.
    configuration successful screen
  7. Click Finish.
  8. If you created a additional profile, make sure to set this new profile as the default startup profile when Outlook starts, otherwise skip to the next step:
    1. Go to Start | Control Panel | Mail.
    2. Click Show Profiles.
    3. Click "Always use this profile and select the new Office 365 profile you just created from within the select box under this setting and click OK.
  9. Start Outlook using the profile you just created/modified.
    Note: You may be prompted to enter your credentials again on initial start up. Make sure to enter your user name.

Important: If your original WiscMail/WiscMail Plus account was configured on this device (which is not in Office 365), you will receive an error when Outlook is started, use the following instructions to remove this account: Outlook 2013 | 2010 - Removing an account from your profile.

Important: Depending on the size and amount of emails you have in your account, Outlook may require some time to completely download all of your mail (and other data) the first time you load Outlook after configuring your account.

Configure Access to the Campus Directory (Whitepages)

Remember: the Global Address List (GAL) will only contain Office 365 accounts. Therefore, you may still need access to the Campus Directory (Whitepages) to find the person you are searching for.

Use these instructions to configure the Campus Directory (Whitepages) within this client.

See Also:




Keywords:microsoft office365 o365 installation configure configuring client configuration accessing setup profile server settings   Doc ID:28019
Owner:Ara M.Group:Office 365
Created:2013-01-11 07:57 CSTUpdated:2016-11-21 13:32 CST
Sites:DoIT Help Desk, DoIT Tech Store, Office 365, UW Housing, UW Platteville
Feedback:  12   20