Office 365 (iOS) - Configure the native email/calendar app for iPhone or iPad

Best Effort Support Only

This document contains instructions on using a non-Microsoft email client, such as Apple Mail or Thunderbird. Microsoft does not recommend these clients for use with Office 365, and there are often significant limitations in client functionality as a result.

Because of this, the DoIT Help Desk is only able to offer best effort support for these clients, and certain issues may require the use of a Microsoft client in order to be resolved. For more information on Office 365 client support, please see: Office 365 - Which clients/protocols will be supported?.

IMPORTANT: Microsoft just released a version of Outlook which will work with UW-Madison's implementation of Office 365. This application is fully supported by Microsoft. Office 365 team recommends that all users install/use this application instead of the native iOS mail/calendaring clients.

This document explains how to connect to the Office 365 service using an iOS device.

Important: Certain mobile devices that connect to your Office 365 account via the Exchange/ActiveSync protocol can be remotely wiped. This is a useful feature that can help protect your privacy. Please read about Office 365 remote device wipe to see if your device supports this, and learn how it works. If you do not want remote wipe capability via Office 365, your device may have the option to connect via IMAP. If connected via IMAP, you will only have access to your email.

Configure iPhone/iPad/iPod for Office 365

  1. Open Settings.
  2. For iOS 9 and below, select Mail, Contacts, Calendars, then select Add Account near the top of the right-hand column.
    Choose Mail, Contacts, Calendar
  3. For iOS 10, select Mail, then Accounts and then Add Account.
  4. For iOS 11, iOS 12, iOS 13, and iOS 14, select Accounts & Passwords, then Add Account.
    Select Accounts & PasswordsAdd Account
  5. Select Exchange.
    Choose Exchange
  6. On the account setup window, enter the following for each field:
    • Email: -
      • NetID Account: Enter the primary address of your NetID account which will take one of the following forms: netid or first.lastname or name @ domain
      • Service Account: Enter the primary address of your Service account which will take one of the following forms: name @ domain

      Note: if you don't know whether you are attempting to configuring a NetID account or a Service account, please contact your domain administrator or the DoIT HelpDesk.

    • Description: Give the account any name you'd like, such as Office 365.

    account setup

  7. Select Next.
  8. Select Sign In.

    account setup

    • Log In with the following information:
      • Username:
        • NetID Account: Enter netid
        • Service Account: Enter name_domain
          For multi-level domains,, use the following format: name_domain1.domain2
      • Password: Enter the password for your account being configured.

      Secured UW Login Window

    • Complete Multi-Factor Authentication
    • DUO Multi-Factor Authentication Window
    • Click Accept. 
    • Required Permissions for Microsoft Exchange

    • You'll be directed to the enabled account applications page now. Choose what you'd like enabled. It is recommended that you enable all services.

    • Enabled

    • Select Save.

    • Select the new account from your list of accounts. It will be listed according to the description you chose for it.

    • Select Mail Days to Sync and set it to No Limit if you would like all of the mail in your inbox to be synced to your device. The default time period is one week. Note: the more mail that is synced, the longer it may take to get all your messages on to the device.

    • mail_days_to_sync_2.PNG
    • Setup is complete. Email and calendar data (if enabled) are available in the appropriate apps.

Note: If your original WiscMail/WiscMail Plus account was configured on this device, use the following instructions to remove the account: iOS - Removing an email/calendar account.

Configure Access to the Campus Directory (Whitepages)

Remember: the Global Address List (GAL) will only contain Office 365 accounts. Therefore, you may still need access to the Campus Directory (Whitepages) to find the person you are searching for.

Use these iPhone/iPod - instructions or iPad - instructions to configure the Campus Directory (Whitepages) within this client.

See Also: