Some browsers or devices may be unable to open or properly display earning, leave, benefit, or tax statements. This document lists the workarounds available for these issues.
If you are unable to view your statements downloaded from the "My UW System" portal, we recommend that you install the Adobe Reader application to successfully display the statements. The Adobe Reader application can be downloaded from the Google Play Store for free.
Once the Adobe Reader app has finished installing, you can use it to view a statement available in your My UW System account:
Note: At this time, you may opt to set Adobe Reader as your default PDF viewer, however, this is not required. As long as you do not set a different PDF viewer to be your default, you should see the same application prompt each time you open a statement.
If you are using the current version of Firefox, statements should not default to previewing in the browser, so this issue should not occur. If you are not using the current version, please upgrade and if it is not possible, use a workaround mentioned below. If you have any other problems viewing PDFs, contact the DoIT Help Desk for assistance at 608-264-4357.
Mozilla recently released a new version of Firefox with its own built-in PDF viewer. This plugin is unable to render earning statements and other PDFs properly in the browser.
Use one of the following workarounds to view problematic PDFs:
Use a different web browser. Other web browsers such as Google Chrome, Internet Explorer, or Safari, should either render the PDF correctly within the browser or download it to your computer. Whether the PDF opens within the browser or downloads to your computer is dependent on your current settings for these browsers.
Download the PDF and open it with a program on your computer. Desktop PDF viewers like Adobe Reader and Preview will properly render the PDF.
Disable the Firefox PDF viewer. Once this plug-in is disabled, PDFs will open in Firefox using a different plug-in or will download to your computer, depending on your specific browser and system settings.
|Keywords:||earning statement tax benefit leave pdf font text garbled jumbled unreadable symbols firefox browser viewer plugin android reader blank empty||Doc ID:||28831|
|Owner:||Annette S.||Group:||My UW-Madison Portal|
|Created:||2013-02-27 13:03 CST||Updated:||2014-04-16 11:23 CST|
|Sites:||DoIT Help Desk, My UW-Madison Portal, UW Platteville|
|Feedback:||38 110 Comment Suggest a new document|