Support Resources
CALS IT office, located in 216 Ag Hall, provides computing support for CALS Administration and other supported units*. Should you need any computing support or services, please consult any of the following:
| Resource Type | Description | Location |
| Self-help | CALS Knowledgebase System | https://kb.wisc.edu/cals (Full and mobile views available) |
| Self-help | CALS IT Website | https://it.cals.wisc.edu |
| Online Support/Service Request | CALS Help Desk system | https://webhelpdesk.cals.wisc.edu or send email to: helpdesk@cals.wisc.edu |
| Web Services Support | Request support for web-related services including website development, hosting and WordPress support | https://webhelpdesk.cals.wisc.edu or send email to: websupport@cals.wisc.edu |
| Walk-in Help | 216 Ag Hall; Hours M-F 7:45AM-4:30PM | |
| Online Chat | Instant Messaging with any of the CALS IT Support/Development Staff | Microsoft Teams: available through desktop client. Installation instructions: https://kb.wisc.edu/90891 |
| Email | Email CALS IT for inquiries or assistance | The main CALS IT email is: helpdesk@cals.wisc.edu. This account is monitored by all CAL IT staff. Alternatively you may contact individual staff members. Staff names & contact information can be found at: https://it.cals.wisc.edu/about-us/ |
| Training | General overview training for applications and services including Windows/AD logon/logoff procedures, Office365, Collaboration Tools, MyUW. | Complete Employee Services > IT Orientation request form at: https://webhelpdesk.cals.wisc.edu OR, contact CALS IT Manager, Thomas Hartman, thomas.hartman@wisc.edu |
* Supported units included CALS Administration, Department of Community and Environmental Sociology, Natural Resources Institute, Center of Integrated Agricultural Systems, Agricultural Resource Stations, and Wisconsin Crop Innovation Center.