Troubleshooting Common Issues with Interactive Reporting and IE

When Internet Explorer 10 or 11 has been installed on a PC, Interactive Reporting will no longer work without some adjustments. This document tells you how to fix the problem and make Interactive Reporting compatible with the current Internet Explorer browser.

For Internet Explorer 11

Set Compatibility View:

Refer to Internet Explorer 11 - Setting a Website to Display in Compatibility View and add both wisc.edu and wisconsin.edu to the list of "Websites you've added to Compatibility View".

Set Browser Zoom Level to 100%

A customer may report being unable to click on a folder or query and/or being able to only use the arrow keys to move the cursor (and not the mouse). This occurs when the browser zoom level is set to anything other than 100%, then mouse clicks within IR will not register in the correct location. 

In the lower right hand corner of the IE11 browser is the button for "Change zoom level". Verify that it is set to 100%.

Make sure you got everything: 

Close down all Internet Explorer windows, and make sure there is nothing running in the background: 
1)  Open Task Manager (CTRL+ALT+DEL and click on Start Task Manager), and then click on the Processes tab.
2)  Click on the Image name column header to sort alphabetically. 
3)  If you find any iexplore.exe processes in the list, right click on each one and select 'End Process'.

Compatibility View will now be set for the Hyperion Interactive Reporting site. 


For Internet Explorer 10

Set Compatibility View:

Go to Tools --> Compatibility View Settings

   Note: If you do not see the "Tools" menu, tap the ALT key on your keyboard to show the menu bar.

Check to box that says: 'Display all websites in compatibility view'. Click the "Close" button.

Make sure you got everything:

Close down all Internet Explorer windows, and make sure there is nothing running in the background:
1)  Open Task Manager (CTRL+ALT+DEL and click on Start Task Manager), and then click on the Processes tab.
2)  Click on the Image name column header to sort alphabetically.
3)  If you find any iexplore.exe processes in the list, right click on each one and select 'End Process'.

Compatibility View will now be set for the Hyperion Interactive Reporting site.


If you have any questions please call the DoIT Help Desk at (608) 264-4357 and select option 2.




Keywords:IE10 Interactive Reporting Compatible IE 10 IE11 error Query Library Bindows mouse folder   Doc ID:29273
Owner:Tim L.Group:Interactive Reporting Madison
Created:2013-03-28 16:45 CSTUpdated:2016-10-17 08:22 CST
Sites:DoIT Help Desk, Interactive Reporting Madison
Feedback:  12   14