DreamWeaver Self-Help

This document is a self support document for DreamWeaver users. The Help Desk no longer provides phone support for the Dreamweaver, but this page provides information on how and where users can receive support.

Self Help
Only
NOTE: These products are not supported by the Help Desk. This document is provided for self help purposes only. Please contact the manufacturer or system developer for help.
Choose one of the following links that best describes your problem:

If you are a UW-Madison student, you may consult the following:

  • Software Training for Students - Free software training offered by DoIT on a variety of topics and software. Online training via MindLeaders is also available via the STS program.
  • Ask A Trainer - A service run by Software Training for Students that allows all students, not just those who have taken a class, to get face-to-face, live chat, phone, or email assistance with a variety of software programs.

Installation Problems

If DreamWeaver will not install on your computer, follow these steps to troubleshoot your problem.

  1. If the CD is not recognized by your computer, it’s possible that the CD has errors or is damaged. It should be tested on multiple computers with working CD-ROM drives to see if any computer is able to read the disk.
    • If the disk still can’t be read, the CD is most likely non-functional and needs to be replaced. Talk to the person or vendor who supplied the disk(s).
    • If the disk can be read by other computers, it’s most likely a hardware problem with your CD-ROM drive. Call the DoIT Help Desk at 264-HELP for assistance diagnosing the problem.

  2. The DreamWeaver User Manual. The user manual has a section on installing the product. Be sure to follow those steps carefully. Continue to the next step if you do not have a user manual or cannot find any relevant information.

  3. DreamWeaver Support Online This is Macromedia's official website for DreamWeaver. You can use the search in the upper right hand corner to search for help. There is also an "Installation" section on the right under "Getting Started".

  4. Internet Search Engines (Google, etc.). Performing an internet search using applicable error codes and keyword can often times produce a solution. For Google users, we recommend using the "Web" tab and the "Groups" tab for the best results.

  5. Contact DreamWeaver Support. If the problem is still unresolved, contact DreamWeaver technicians for support. Make sure you are eligible for support by reading the "Before you Contact" section. If you are not, you will have to purchase a contract for support.

Application Errors

Application errors occur after the program is installed. Typical symptoms include the computer freezing and/or crashing unexpectedly. Follow these steps to troubleshoot your problem.

  1. Install the Latest DreamWeaver Updates. Choose the updater for your version of DreamWeaver. Install all outstanding updates and reboot your computer.

  2. Install the Latest Windows Updates. The latest Windows Updates should be installed as the application errors could also be a result of a Windows bug.

  3. DreamWeaver Help Menu. The DreamWeaver Help menu contains two options, "Getting Started and Tutorials" and "Using DreamWeaver", that will help you troubleshoot problems. You get help by browsing through the "Contents" and "Index" tabs, or search using the "Search" menu.

  4. DreamWeaver Support Online This is Macromedia's official website for DreamWeaver. You can search (in the upper right hand corner) for help, browse through the site, or use their forums to find help.

  5. Internet Search Engines (Google, etc.). Performing an internet search using applicable error codes and keyword an often times produce a solution. For Google users, we recommend using the “Web” tab and the “Groups” tab for the best results.

  6. Contact DreamWeaver Support. If the problem is still unresolved, contact DreamWeaver technicians for support. Make sure you are eligible for support by reading the "Before you Contact" section. If you are not, you will have to purchase a contract for support.

Functionality Questions

This section covers functionality questions. If you have questions about how to perform a specific function within DreamWeaver, the following resources will help you find answers.

  1. DreamWeaver Help Menu. The DreamWeaver Help menu contains two options, "Getting Started and Tutorials" and "Using DreamWeaver", that will help you troubleshoot problems. You get help by browsing through the "Contents" and "Index" tabs, or search using the "Search" menu.

  2. DreamWeaver Support Online This is Macromedia's official website for DreamWeaver. You can search (in the upper right hand corner) for help, browse through the site, or use their forums to find help.

  3. Internet Search Engines (Google, etc.). Performing an internet search using applicable error codes and keyword an often times produce a solution. For Google users, we recommend using the “Web” tab and the “Groups” tab for the best results.

  4. Contact DreamWeaver Support. If the problem is still unresolved, contact DreamWeaver technicians for support. Make sure you are eligible for support by reading the "Before you Contact" section. If you are not, you will have to purchase a contract for support.



Keywords:dreamweaver mx macromedia self support help documentation selfhelpdisclaimer   Doc ID:2939
Owner:Jeff W.Group:DoIT Help Desk
Created:2004-06-06 19:00 CDTUpdated:2016-03-07 13:44 CDT
Sites:DoIT Help Desk
Feedback:  4   19