Blackboard Collaborate - Support Recommendations
For assistance with an Blackboard Collaborate meeting that is in session or about to start contact Blackboard support directly for the fastest issue resolution. For ongoing issues or to report technical difficulties that affect the quality of your conference please contact your local support resource (e.g. Help Desk).
To contact Blackboard Collaborate support directly you can call from North America, Toll Free: 1 (877) 382-2293 or go to the Behind the Blackboard Support Portal or choose live chat (Chat with Agent) depending on your preferred method.
Cases that are reported to your Help Desk may need to be escalated to the vendor for further assistance.