ECMS - Enterprise Content Management Service Customer Advisory Group (ICAG) Charter

This document Enterprise Content Management Service Customer Advisory Group (ICAG) Charter.

Enterprise Content Management Service Team

Enterprise Content Management Service Customer Advisory Group (ICAG) Charter

Purpose

The Imaging Customer Advisory Group (ICAG) is the primary means by which the operational needs, work, and planning of the Enterprise Content Management Service Team are vetted with customer representatives. ICAG allows the Enterprise Content Management Service Team to take into consideration the various community goals, issues, environmental factors and concerns, and find the appropriate balance among competing interests, for its work.

Advisory Group Goals

Advise Enterprise Content Management Service Team about key aspects of the Enterprise Content Management Service Team, provide a community perspective on key considerations, and be a sounding board for Enterprise Content Management Service Team deliverables.

Work towards consensus among Imaging Customer Advisory Group (ICAG) members on the desired Enterprise Content Management Service Team goals, alternatives, and security needs.

Enterprise Content Management Service Team Outcome

The Imaging Customer Advisory Group will be considered a success if:

Terms of membership

A member’s position on the ICAG may be declared vacant if the member:

In a case where a member’s position is declared vacant, the Enterprise Content Management Service Team Lead will request an alternative representative from the same interest group to fill the position.

Advisory Group Operating Guidelines

Convening of Meetings

Communication

Conduct of meetings

Meeting Ground Rules

Roles and Responsibilities

The Imaging Customer Advisory Group (ICAG) is an advisory group to Enterprise Content Management Service Team.

Imaging Customer Advisory Group (ICAG) members agree to:

Enterprise Content Management Service Team Lead agrees to:

Communication

Imaging Customer Advisory Group (ICAG) members will be informed of meetings through email or direct mail, depending on his/her preference, at least two weeks prior to the meeting.

Decision Making

The Imaging Customer Advisory Group (ICAG) is primarily advisory. In those areas where it has some decision-making authority with respect to represented groups, members will strive to reach agreement by consensus at a level that indicates that all partners are willing to “live with” the proposed action. Members will strive to work expeditiously and try to avoid revisiting decisions once made. The Enterprise Content Management Service Team Sponsor retains final decision-making authority.

Conflict Resolution

When an issue arises that cannot be easily resolved, ICAG members agree to: