UW Digital ID (Win) - Outlook 2013 Bug Sending Signed Messages

Why does Outlook 2013 hang/stop working when you try to send an email with a digital signature?

This document assumes that you have already installed your digital certificate to sign your emails

If you have not installed your digital certificate then do so by following the directions here Installing your digital certificate

What causes the bug

If you install the digital certificate via the Outlook import certificate method versus the Windows Certificate Import Wizard the bug will occur.

Fixing the bug

Make sure you have a backup of your digital certificate saved as a file before you start the procedures below

Exporting your Digital Certificate Instructions

  1. Go to the Windows Start menu and click on Control Panel
  2. Click Network and Internet and then click Internet Options
  3. Click on Content
  4. Under the content tab under the Certificates section click on Certificates

    You will then be presented with the screen below:

    delete your personal certificate
  5. Click on the certificate you wish to remove then click Remove
  6. Then re-install the digital certificate you backed up using the Windows Certificate Import Wizard rather than from the import certificate method within Outlook.
  7. When done reinstalling return to Outlook 2013 and try to send a signed message after choosing Options | Sign :

  8. sign your message

See Also:




Keywords:bug signed message messages outlook 2013 email digital signature certificate UW Digital ID   Doc ID:31303
Owner:Steven T.Group:Digital ID
Created:2013-06-30 14:32 CDTUpdated:2014-01-13 15:48 CDT
Sites:Access Management Services, Digital ID, DoIT Help Desk, DoIT Tech Store
Feedback:  4   2