Office 365 (Outlook 2013) - Reply to or forward an email message

Important: By February 28, 2017, Office 2013 version Office 365 ProPlus is no longer available for installation with an Office 365 subscription. Microsoft will no longer push any updates to Office 2013 suite of applications - complete details.

When you receive a message, you can send a reply to just the sender, or if there were multiple recipients, you can include them as well. You also have the option to forward the message to additional people.

  1. In the Reading Pane (Reading Pane: A window in Outlook where you can preview an item without opening it. To display the item in the Reading Pane, click the item.), click Reply, Reply All, or Forward.

    Reply, Reply All, and Forward commands in the Reading Pan

    If the Reading Pane is off or if you've opened the message in its own window, on the Home or Message tab, click Reply, Reply All, or Forward.

    Respond group on the ribbon

  2. Write your message.

     Note    If you'd like to open your reply in a new window (so you can do things like change the font), click the Pop Out button.

    Reply Pop Out button in Reading Pane

  3. Recipients can be added or removed in the To, Cc, and Bcc boxes (To, Cc, and Bcc boxes: A message is sent to the recipients in the To box. Recipients in the Cc (carbon copy) and Bcc (blind carbon copy) boxes also get the message; however, the names of the recipients in the Bcc box aren't visible to other recipients.).
  • Add a recipient    Click To, Cc or Bcc, and then select a recipient. You can also type the recipient's name or email address in the box.
  • Remove a recipient    Click the name, and then press Delete.
  1. Click Send.

 Tip    If you want all replies to automatically open in a new window, from the File menu, click Options > Mail. Under Replies and forwards, check the Open replies and forwards in a new window box.

When you reply to an email message, the person who sent you the message is automatically added in the To box. Similarly, when you use Reply All, the To box automatically includes the sender and all of the other people who received the original message.

Before you click Reply All, consider whether everyone needs to see your reply, especially when the message was sent to a lot of people or distribution lists. It's often better to click Reply, and then add only the people you really want to include. Or, if you decide to click Reply All, remove people who don't need to see your message.

When you forward a message, the To, Cc, and Bcc boxes are empty. Enter at least one recipient in the To box.

 Tip   If you want to forward two or more messages to the same recipients in one message, in the message list, press and hold Ctrl as you click each message. Then, click Home > Forward. Each message is forwarded as attachments in one new message.


When you forward a message, the message includes any attachments that were included with the original message. Additional attachments can be added to the message.

Attachments aren't included when you reply to a message. That's because you would be sending the same attachment the sender sent you.

See Also:

Keywords:microsoft office 365 web client outlook 2013 help mail calendaring overview create write respond reply forward messages o365   Doc ID:31777
Owner:Ara M.Group:Office 365
Created:2013-07-24 08:53 CSTUpdated:2017-06-08 12:23 CST
Sites:DoIT Help Desk, DoIT Tech Store, Office 365, Parkland College, UW Platteville
Feedback:  2   6